Administrative Support IV - Calgary
2 weeks ago

Job summary
The Administrative Support IV - Health Research Monitor plays an active role in the quality assurance process for the collection of data by monitoring telephone surveys completed by Health Research Interviewers (HRI). The Health Research Monitor is responsible for ensuring that data is collected accurately and according to specific project protocol.- Monitoring of scripted outbound telephone calls.
- Daily coaching of HRIs using protocols to improve their abilities to perform surveys, meet targets as well as answering general questions.
Job description
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