Service Desk Agent - Ottawa
1 month ago

Job summary
+The Service Desk Agent is responsible for providing 1st level helpdesk and deskside support to all internal IT users.+++
Responsibilities
+Maintain the IT Service Desk by providing first line IT support for all internal staff,+Prioritize, triage, assign and resolve all 1st level incidents, issues and problems; and document these in FCM's request tracking system,+Provide documentation, FAQ, self-service training as required,+Install and support FCM standard software/hardware according to IT standard procedures,- Maintain the IT Service Desk by providing first line IT support for all internal staff,
- Prioritize, triage, assign and resolve all 1st level incidents, issues and problems; and document these in FCM's request tracking system,
- Provide documentation ,FAQ,self-service training as required, ,
- , +
+FCM encourages flexible work arrangements to support the wellbeing productivity of employees.
Job description
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