Customer Service - Toronto, Canada - Sweet Flour

Description

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Join our passionate and growing company_


Company Overview
We are an entrepreneurial online retail and wholesale bakery that values company culture and team work.

We deliver simple sweet moments through fresh baked gifts delivered across Canada and offered at a variety of high-end retailers.

Learn more about us at


Responsibilities include but are not limited to:

• Answer phones and assist customers who are placing online or phone orders
• Be point for all incoming order requests; capture key needs from corporate clients and work with manager to develop quotes
• Resolve client questions and issues, including; managing delivery, invoicing customers and issuing receipts
• Lead client retention program (identify top clients, organize gift deliveries, etc.)
• Lead and contribute to key strategic projects to improve client experiences and operations (i.e. assist in marketing programs, packaging design/sourcing, promotion ideas, etc.)
• Assist the office with administration and invoicing

Hours / Requirements:

Full-time - Monday through Friday 9-5 or 10-6

2-5 years of customer service experience. Administration experience a plus. Strong knowledge of Microsoft Office (Word, Excel, Power Point). Experience with programs such as Canva a bonus.


To Apply:


Salary:
From $20.00 per hour


Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location:
In person