Manager, Digital Performance - Toronto, Canada - Rogers Communications

Rogers Communications

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most.

Collectively, we're proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media.

We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada's largest and most reliable 5G network.

As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let's make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:

Who You Are:

You have strong business acumen and problemsolving skills
Have a deep understanding of building strategic recommendations based on multiple sources of both primary and secondary data sources
You thrive on ambiguity and have an ability to assess risks and opportunities from both data perspective and sales/service perspective
Confident in manipulation, development and maintenance of data sources / tables / queries / scripts with a strong understanding of SAS, SQL, Python, Adobe, GA360
You have excellent communication and presentation skills with proven analytics experience
Self motivated and thrive in environments where change is constant
You are a leader and mentor

Core Responsibilities

Data Analytics and Insights
Support ecommerce and product teams in building requirements to improve the digital experience
Champion a data driven culture, ensuring analytical tools and practices evolve over time to reflect the changing needs of your partners
Deliver on analytics projects from collecting stakeholder business requirements, formulating analytics approaches, and delivering on meaningful results (e.g. data transformation, statistical model building, and visualization dashboard creation)
Navigate through multiple data sources to manage online/offline analysis of the customer journey and deliver datadriven proposals for optimizing onsite engagement and ecommerce metrics
Lead development of market models for online sales and service output based on multiple factors, including traffic, online engagement, conversion
Channel planning and development
Deep dive on sales and service impacts from internal and external data to help inform mid to longterm online channel strategy
Online / offline analysis of customer behavior and segmentation tied to channel shaping initiatives
Ongoing
Lead performance review meetings to go over results, trends, insights and align on a plan to improve performance and help set targets in collaboration with digital partners
Business support for telling Digital narrative around online and offline customer journey
Develop materials for presentation or support in SLT discussions regarding data on online sales and service strategy

Qualifications

Bachelor's degree in Business, Mathematics, Economics, Computer Science or equivalent experience
5+ years of professional experience in data analytics, performance analytics or product/program management role with focus on data projects
Passionate about data, technology, analytical models, and automation with a tenacity to explore new sources to uncover insights
Strong scripting and programming skills in SAS, SQL, Python /R
Know your way around digital related metrics and web analytics tools (i.e. Adobe Analytics, Google Analytics, etc.,)
Experience delivering written and verbal presentations of analyses & recommendations to senior management
Strong selfmanagement with ability to multitask and organize deliverables with varying levels of priority
Thrives in an environment of constant change, unpredictability and ambiguity
Excellent interpersonal skills to work well in a crossfunctional team environment

Schedule:
Full time

Shift:
Day

Length of Contract:
Not Applicable (Regular Position)

Work Location:1 Mount Pleasant (083), Toronto, ON

Travel Requirements:
Up to 10%

Posting Category/Function:
Digital & Advertising & Analytics

Requisition ID: 280772

Together, we'll make more possible, and these six shared values guide and define our work: