Field Service Technician - Greater Sudbury, Canada - Normet Americas, Inc.

Normet Americas, Inc.
Normet Americas, Inc.
Verified Company
Greater Sudbury, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Job Title:
Field Service Technician, Service Execution


Reports To:
Manager, Services Cluster


Department:
Service


Pay Status:
Non-Exempt


Summary:

Responsible for repair, commissioning and training of Normet Equipment in a safe and timely manner by performing the following duties.


Duties and Responsibilities:


  • Applies knowledge and abilities to perform technical repairs according to schedule.
  • Diagnoses and trouble shoots mechanical problems with the appropriate equipment to determine most efficient course of action.
  • Estimates repair costs and obtains authorization prior to beginning work for all repairs.
  • Recommends and explains additional repairs as appropriate.
  • Modification and/or repair of vehicle systems including: chassis, driveline, engine, transmission, hydraulics, pneumatics, electrics.
  • Testing and adjusting of all mechanical, hydraulic and pneumatic components and circuits.
  • Travels to customer locations to complete repairs as directed.
  • Completes repairs in a timely manner.
  • Wears necessary safety equipment each day to include hard hats, safety glasses, proper work boots, safety harnesses and any other safety equipment needed for the assigned job.
  • Act and interact professionally and effectively both within a small dedicated team and while working autonomously, both internally (business) and externally (customers & subcontractors).
  • Maintain Normets' quality goals in the manufacturing area by reporting any non-conforming issues. Adding to the overall result by inputting ideas to the Continuous Improvement process.
  • Finalizes repair order and completes service report in a timely manner. Coordinates with accounting Department to ensure prompt billing of all parts, service and travel time.
  • Coordinates with Parts Department to obtain repair items, components and information as needed.
  • Coordinates with Parts Department to complete necessary warranty paperwork.
  • Commissioning of equipment at various customer locations within the region (at times there may be a need to perform these duties in other areas of North America)
  • Coordinates with Parts Department for missing items or damaged items discovered during commissioning process. Completes production report and submits to Manager, Servcie
Cluster.


  • Offers both startup training and billable training as requested by Manager, Servcie Cluster.
  • Performs other related duties as assigned.

Skills:

Oral Communication Skills
Written Communication Skills
Technical Communication
Customer Service Orientated
Math Aptitude
Reading Skills
Professional
Good Time Management Skills
Valid Driver's License


Education/Experience:


  • Education level of Grade 12 or Equivalent
  • Licensed heavy duty equipment mechanic preferred
  • Be able to read electrical and hydraulic schematics
  • Have at least 5 years of experience with underground / tunneling equipment
  • Experience in Wet Shotcreting Equipment and Process is a plus

Job Types:
Full-time, Permanent


Pay:
$35.00-$50.00 per hour


Benefits:


  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care

Schedule:

  • Monday to Friday
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Overtime
pay


Ability to commute/relocate:

  • Greater Sudbury, ON: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

  • Red Seal (preferred)

Work Location:
In person
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