Full-time Customer Service Manager/medical - Markham, Canada - Athlete's Care Sports Medicine Centres
Description
Full-time Customer Service Representative/Medical Receptionist
- Must have a passion for patient care with minimum 1 year customer service experience
Markham location.
We provide a competitive salary, group benefits, opportunities for educational advancement as well as opportunities for growth. English literacy and computer proficiency are essential.
Hours:
Monday to Friday 8:00am - 4:40pm
Administrative Duties include:
- Performing daily, weekly, and biweekly duties including, but are not limited to:_
- Greeting patients and visitors, in person and on the phone, to answer various inquiries
- Scheduling patient appointments and ensuring practitioners stay on schedule by notifying of patients arrival
- Direct billing patient's private insurance at time of their appointment and/or collecting payment once appointment is completed
- Maintain patient accounts by obtaining, recording and updating personal and financial information while adhering to confidentially procedures
- Handling physicians and therapists various inquires throughout their scheduled clinics
- Responding to online appointment requests in a timely manner
- Handling incoming faxes and scanning appropriate reports, charts and other documents correctly into patients charts
- Accountable for incoming and outgoing referrals and callbacks on a daily basis
- Ensure adequate physician and therapist supplies are available for efficient operation of the clinic by completing inventory checklist daily
- Completing photocopy of medical notes requests for various MD offices, law firms and insurance companies
- Main point of contact for external partners (WSIB, Motor Vehicle Accidents insurance companies, and Military Blue Cross) to ensure appropriate documentation, paperwork, billing and payments are received
- Daily cleaning and tidying of the clinic treatment areas, staff areas, and washrooms
- Comply to Employee Handbook
Job Types:
Full-time, Permanent
Salary:
$18.00-$19.00 per hour
Benefits:
- Extended health care
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Education:
- Secondary School (required)
Experience:
- Customer service: 1 year (required)
Work Location:
In person
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