ServiceNow Senior developer - Toronto, Canada - Tata Consultancy Services

Description

TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in.

Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes.

About TCSTCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries.

TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status.

Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers.

This, coupled with a unique Global Network Delivery ModelTM (GNDMTM), is recognized as the current benchmark of excellence in technology deployment.

We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.

Skills and Responsibilities:

Experience implementing ServiceNow modules:
Incident Management, Problem Management, Service Catalog Management, Reporting & Analytics, and Change Management.

• Understanding of ITIL v3 and its components.
• Expertise in ServiceNow scripting including JavaScript, AngularJS, Bootstrap, jQuery.
• Expertise in Web technologies (Web Services
• SOAP/REST, XML, HTML, CSS, HTTP, etc.)
• Good knowledge on building scripted web services.
• Hands on experience with working on 2 or more end-to-end integrations.
• Good understanding on various authentication methods used for integrating ServiceNow system with other tools.
• Hands on experience on Workflow automation tools such as Flow designer, Integration hub etc.
• Proven knowledge on RPA tools like UiPath.
• Experience with software development methodologies such as Agile.
• Understanding of Enterprise IT Architecture and Knowledge of system design and development used within Service Oriented architecture.
• Strong analytical, problem solving, organizational and planning skills.
• Customer engagement with strong personal skills to build and maintain collaborative relationships between business stakeholders, IT service owners and Service Designers.
• End user support including troubleshooting, root cause analysis and permanent resolution of system issues.
• Ability to multitask and manage time effectively amongst multiple priorities.
• Ability to communicate to all levels of end users, customers, service designers and Management staff.
• Ability to work on a cross-functional team to design and implement scalable and sustainable systems.
• Demonstrated writing skills for creating job aids, functional, design and configuration specTata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource.

Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2 week period. We invite you to continue to apply for other opportunities that match your profile.