Guest Service Agent/ Night Auditor - Brampton, Canada - Hilton Garden Inn Hotel

Hilton Garden Inn Hotel

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

Responsible for welcoming guests through check-in and out of the hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, and acting as a switchboard relief.

Answers the switchboard and all other related phone duties in a polite and professional manner.
Greet and welcome guests upon arrival in a courteous and friendly manner.

Answers all guest inquiries, and complaints concerning the Hotel, its services, etc. in a polite and tactful manner.

Provide guest security through effective key control and confidentiality.
Telephone to be answered within 3 rings while complying with the Hilton Brand Standards.
Ensure any guest messages or faxes are accurately logged and forwarded to the correct guest/department.
Ensure all nonstop checkouts are processed and filed for delivery upon request of the guest.
Correct any inaccuracies and discrepancies in any guests' accounts or profiles.
Handle all guest inquiries/complaints in accordance with our Brand Standards.
Updates Guest Accounts and presents checks to guests (exchanges currency and balances cash on a daily basis)
Establish and develop longterm customer relationships providing value and profitability.
Demonstrates knowledge of OnQ, Hilton's property Management system.
Complies with and exceeds Brand Service Standards and guests' expectations.
Know and understand the products and services offered by the Company and Hotel.
Keep informed of all local attractions and events in the city and keep informed of all hotel activities.
Work with and assist all team members in a professional and courteous manner.
Maintain personal appearance and hygiene in accordance with company policies.
Perform other tasks and duties assigned by the hotel management.