IT Analyst, Hospitality Technology - Vancouver, Canada - Canucks Sports & Entertainment

Canucks Sports & Entertainment

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position:
IT Analyst, Hospitality Technology

Department:
Information Technology

Reports to:
Manager, IT Hospitality Technology

COMPANY PROFILE:

At Canucks Sports & Entertainment (CSE) we create unforgettable moments that unite us all.

We are more than the Vancouver Canucks and Rogers Arena, we are an organization striving to foster a high-performance culture, where our staff feels valued, inspired, engaged, and challenged to deliver exceptional business results.

For over three decades, Toptable Group, CSE's sister company, has defined elegant yet approachable dining through the passion and commitment of its award-winning chefs, renowned restaurant and wine directors, and dedicated staff members.

Toptable is a rapidly growing hospitality company with a current portfolio of 12 restaurants operating both locally and in the US.

***: Supporting the Hospitality IT Division for CSE and Toptable Group, the IT Analyst, Hospitality Technology will be the first person for support within the hospitality division, including answering calls, installing, and maintaining integrations, and assisting with implementation. The incumbent will work with the Manager, IT Hospitality Technology on planning and budgeting for the department. This hands-on role will develop and execute creative strategies for cost-effective technology service delivery and will be accountable for the effective management of all related vendor partnerships.

This role will focus on:

Liaise and communicate effectively with all appropriate operational departments to identify and analyze problems
Translate business needs into technical documentation to be used by the Hospitality Technology team
Ensure project deliverables meet business specifications
Participate in project planning, management, and execution to ensure successful delivery of Hospitality Technology projects
Present business recommendations and technical functional specifications
Maintain internal documentation system
Assist Hospitality Technology team on support cases

WE HAVE:

A team you can belong to and believe in
A fun, high energy environment
An open mind for new ideas
The opportunity to embark on a career development journey

YOU HAVE:

Postsecondary degree or diploma in a technology or businessrelated discipline
Two years of experience in related roles within the hospitality and/or retail industry
Knowledge of PointofSale systems, payment processing software, and retail software
Excellent communication skills and ability to effectively translate complex technology concepts into accessible business terms and interact in a professional and friendly manner with end users at all levels
Ability to thrive in a fastpaced, teamoriented environment
Highly organized and detailed, with the ability to balance priorities and multitask
Solid problem solving and troubleshooting skills coupled with a willingness to learn
Possess a valid driver's license and vehicle
Ability to work flexible, extended hours, as required

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community.

We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.