Customer Service Representative - Montréal, Canada - Stella-Jones Inc.

Stella-Jones Inc.

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Stella-Jones is North America's leading producer of industrial pressure-treated wood products.

Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent.

The Company's common shares are listed on the Toronto Stock Exchange (TSX:
SJ).

Stella-Jones recruits team members who embody our core values and desire an environment where growth is inspired, dedication is recognized, and achievement is rewarded.

Our ever
- expanding footprint provides a great prospect for career advancement as we seek to develop our emerging leaders.

The Bilingual customer service representative role provides service to build, maintain and retain client relations. The customer service representative has the responsibility of checking stock, releasing, organizing orders as well as tracking shipments. Assists customers with after care if needed.

Responsibilities:

Handles calls from Territory Managers, Home Depot customers and Project Support.
Conduct research to provide answers for customers to resolve their issues.
Identify customer needs through active listening to answer questions, assist with troubleshooting.
Communicating daily deliveries with end user (contractor or DIY) after care if required.
Run Inventory reports daily to verify stock for purchase orders received in Distributions release orders or follow up with Procurement for ETA communicate with shipping then pass information the Territory Manager or DIY/Pro.
Responsible for exchanges managing returns or product substitutions.
Client account management through order changes, credits, adjustments, and returns.
Performs other duties as assigned.

Qualifications:

Grade 12 or equivalent.
Minimum 5 years of related experience.
Proficiency in English, spoken and written.
Proficiency in French, spoken and written.
Effective interpersonal and communication skills.
Problem solving, prioritization and conflict resolution skills.
Maintain positive and enthusiastic attitude even in adverse situations.
Excellent customer service skills and the ability to anticipate customer needs.
Demonstrates respect for coworkers and customers.
Ability to work independently as well as a part of a team.
Time and stress management.
Able to adapt to various circumstances, while keeping focus on goals.
Lumber and building product knowledge, an asset.
Basic accounting knowledge.
Computer savvy, passionate and curious about technology with ability to navigate between different tools quicky and comfortably.
Proficient skills in Microsoft Office.

As a Stella-Jones employee, you will enjoy access to excellent benefits and incentives, including:

Extended health and dental coverage
Life insurance and accidental death & dismemberment (AD&D)
Short-Term and Long-Term disability coverage
Competitive compensation
Retirement program (RRSP) with generous Company match
Company Share Purchase Program with Company contribution match
Career advancement opportunities.

Stella-Jones is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

Stella-Jones makes hiring decisions based solely on qualifications, merit, and business needs at the time.
STELLAON1