Customer Service Agent - Calgary, Canada - Sunwest Aviation Ltd.

Sunwest Aviation Ltd.
Sunwest Aviation Ltd.
Verified Company
Calgary, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Sunwest Aviation Ltd. is the leading Western Canadian operator of jet and turboprop charter aircraft. Our fleet consists of a wide variety of jets, turboprops and piston aircraft. Based on fleet diversity, Sunwest is able to offer excellent opportunity for advancement. With over twenty-five years of safe operation, we have established a solid reputation in the aviation industry.

Operating from a modern facility in Calgary, our aircraft are available for charter to thousands of destinations not served by scheduled airlines.

We currently have an opportunity available for a Customer Service Agent.

Reporting to the Manager, Cabin Safety & Customer Service, this position is responsible for performing the duties and responsibilities which include, but are not limited to, the following:


Duties and Responsibilities:

Deliver front-line, high-quality, service and support to Sunwest clients, passengers, visitors, guests, vendors, and employees.

  • Passenger checkin for daily flights, including modifying required changes and advising Flight Coordinators
  • Prepare boarding cards to check in manifest
  • Weigh and tag bags to appropriate destination/aircraft
  • On time performance in boarding and expediting aircrafts
  • Comply to client special requests, procedures, and terms
  • Tag and process valet service for VIP client vehicles
  • Prepare waybills for outgoing and track incoming packages on flights
  • Answer phones promptly, in a professional manner and direct calls appropriately (100+ calls per day)
  • Complete airport authority forms upon signin for all visitors, guests & vendors.
  • Daily preparation of commissary counters, restocking of cupboards and fridges.
  • Assist and ensure upkeep and cleanliness of lobby
  • Complete all required training (OTJ & Online)
  • Sort, stamp and distribute all incoming / outgoing mail
  • Courier out (Inner City) packages for Internal Staff
  • Various administrative duties as assigned (e.g. Maintain and update employee phone list, trip reports, creating documents; labels; spreadsheets, special projects)

Qualifications, Experience and Competencies:


  • Minimum high school diploma required.
  • Exceptional Customer Services skills
  • Strong communication skills both in person and on the phone
  • Strong sense of professionalism
  • Must be able to multitask with good organizational and management skills
  • Must be able to work as a member of a team
  • Must be in good physical condition for lifting of bags or other cargo of up to 50lbs.
  • Adhere to the safety accountabilities as per Sunwest's Safety Management System manual.


Sunwest offers a competitive, performance-based salary and a comprehensive benefits package, including dental, extended health, life insurance, AD&D, short-term & long-term disability, an Employee & Family Assistance Program, and Group RRSP plan matching.

Offering a safe, diverse and innovative environment, Sunwest is respected for integrity and is committed to taking care of our customers, our employees, our partners and our community.

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