Client Onboarding Specialist - Vancouver, Canada - Quicktech

Quicktech

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As a Client Onboarding Specialist, you will be responsible for onboarding new clients onto the company's management platforms and deploying new company tools and standard configurations to existing clients.

You will also support the managed teams in completing projects by performing assigned tasks.

In this role, it is important to maintain a high level of knowledge of the company's suite of products, tools, and services required for client management.

Key Responsibilities:

Engage clients both remotely via phone and onsite at their locations during the initial onboarding process
Deploy all company management and monitoring tools
Understand the impact and challenges associated with the deployment of all tools and be able to identify problems ahead of time to prevent performance problems and downtime
Identify unrelated IT issues while visiting clients and communicate with the client's service team
Create and maintain (update) standard client onboarding/offboarding documentation, as well as documentation pertaining to client hardware assets and technical configurations.
Execute assigned PC, server, and network device builds as assigned by the project team

Typical week:

65% client onboarding
10% client SOP review
10% project tasks
5% service desk backlog help
5% internal meetings and project updates
5% training & education

Requirements:

Strong technical skills and experience with a variety of hardware and software systems
Excellent written and verbal communication skills
Ability to multitask and prioritize effectively
Adaptable in the moment, and able to shift priorities as required,
Keen attention to detail and strong problemsolving skills
Ability to work independently and as part of a team
Previous experience in an IT support or technical support role is a plus
Customer service focused, and personable/friendly.

Salary:
From $60,000.00 per year

Benefits: