Client Relationship Manager - Vancouver, Canada - Raymond James Ltd

Raymond James Ltd

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_At Raymond James, _
we _develop, _
we _collaborate, _
we _decide, _
we _deliver, and _
we _improve together_.

Raymond James Ltd.

is Canada's leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.

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Client Relationship Manager

Financial Services_

How does the role impact the organization?

As a key contributor to the Raymond James Correspondent Services (RJCS) team you will manage the service relationship with existing Custody and Introducer clients and assist in the transition of new clients to the firm.

Reporting to the VP RJCS, you will contribute to the ongoing growth and development of a highly effective and efficient team.

As first-class client service is the top priority, this position requires an ability to work in a unique pressure-oriented environment where inherent processing and regulatory rules and deadlines require very strong problem solving, organizational, and prioritization skills.

What will your role be responsible for?

As an escalation contact for our Correspondent clients, respond to inquiries regarding RJCS business processes, regulatory issues, troubleshooting, and general service matters;
Manage the RJCS relationship associate team
Train department associates on new procedures and products;
Assist RJCS associates with escalated client requests;
Liaise with thirdparty vendors to manage external services as required to meet client needs and department objectives;
Adopt a lead role in new client transitions, using the Raymond James Project Management methodology;
Create new procedures;
Review and approve client focused bulletins;
Monitor client related control accounts and review client bulk trading and allocation processing;
Assist with the completion of the annual 3416 control audit;
Assist with project implementation; and
Other duties as assigned.

What can you expect from us?
Our most important investment is in people. Upon eligibility, Raymond James Ltd offers
flexible workstyles, a competitive compensation and benefits package.

Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more We also support internal promotion and community involvement.

What do we expect from you?
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To qualify for this opportunity you possess:_

Knowledge, Skills, and Abilities

Knowledge of

Fundamental investment concepts, practices, and procedures used in the securities industry; and
Dataphile is an asset.

Skill in

Customer service gained from direct, clientfacing experiences;
Analytical thinking and problem solving; and
Organization, detail orientation, and prioritization.

Ability to

Work within deadlines in a highvolume and demanding environment while maintaining a high level of service and an imperative attention to detail;
Work independently as well as collaboratively within a team environment;
Exercise tact and discretion in the handling of confidential information; and
Communicate proficiently in French is an asset.

Educational/Previous Experience Requirements

A minimum of 5 years of related experience in the Operations of a national investment dealer, a correspondent clearing firm, or other financial services firm.
Minimum two years in management capacity with direct reports

Licenses/Certifications

Successful completion of or willingness to complete the Canadian Securities Course (CSC).

We encourage our associates at all levels to:

Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm

At Raymond James - we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates.

When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our people-first culture.

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Salary Range:
BC (based on Education, Work Experience, etc) $80,000-$90,000 in addition to competitive performance bonuses/incentives.

Job Types:
Full-time, Permanent

Pay:
$80,000.00-$90,000.00 per year

Benefits: