AI Agent Developer — Claude API / MCP Integration for MSP Operations (ServiceNow, Azure, M365)

Only for registered members Canada

6 days ago

Default job background
$40 - $125 (USD) per hour

Job summary

We are a growing Managed Service Provider and Cloud Solution Provider with thirty five team members across five global regions We are building production grade AI powered workflow agents to automate internal operations and later offer them as client facing services

Responsibilities

  • Build an autonomous agent that connects Claude to ServiceNow using MCP The agent monitors incoming tickets classifies them by priority and type suggests resolution paths from the knowledge base and routes tickets to the correct team The goal is to reduce level one triage time by at least forty percent and significantly reduce misrouted tickets
  • Build an agent that pulls ticket metrics from ServiceNow time tracking data from Harvest and project status from Azure DevOps The agent will synthesize this data and generate executive ready client reports This currently takes six to eight hours per client per month The target is under one hour with only light human review
  • Build a retrieval augmented generation agent that indexes Confluence documentation SharePoint files and historical ticket resolutions The agent must support multiple global regions including United States United Kingdom Europe Caribbean and Asia Pacific
  • Automated Client Reporting Agent Build an automatic reporting system through which you can get report in the form of excel or pdf file

      Lorem ipsum dolor sit amet
      , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.

      Donec lacinia nisi nec odio ultricies imperdiet.
      Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.

      Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
      , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
      Get full access

      Access all high-level positions and get the job of your dreams.



Similar jobs

  • Only for registered members Remote job $5 - $25 (USD) per hour

    We are looking for a highly organized · Operations Assistant to handle administrative and coordination tasks that support our service desk and client operations.Create and manage support ticketsFollow up on open tickets with technicians and clientsCreate and deactivate user acco ...

  • Only for registered members Kelowna

    Northern Computer Inc. · is a trusted IT partner with over 30 years of experience, · delivering comprehensive IT solutions to over 300 businesses and organizations across Western Canada. · ...

  • Only for registered members Remote job

    We are seeking an experienced U.S. attorney to assist with immediate receivables protection and recovery actions. · Review MSP wind-down communication and related contracts · Advise on rights to payment and risks of receivables diversion · ...

  • Only for registered members Calgary

    This is a full-time on-site role for a Level 1 MSP Field Technician based in Calgary AB.The Field Technician will be responsible for providing technical support to clients troubleshooting issues with hardware and software setting up and maintaining IT systems ensuring seamless IT ...

  • Only for registered members Remote job $25 - $65 (USD) per hour

    We are a growing Managed Service Provider (MSP) rolling out HubSpot Marketing Hub Professional and Sales Hub Professional and are looking for an experienced · B2B service businesses · MSP sales cycles, pipelines, and long-term client relationships ...

  • Only for registered members Remote job $3 - $10 (USD) per hour

    We are seeking an IT Automation Specialist to design, build and maintain automation solutions across our MSP environment. · This role focuses on improving efficiency consistency and scalability of day-to-day IT operations including end-user support infrastructure networking and b ...

  • Only for registered members Remote job $10,350 - $0 (USD) budget

    We are looking for experienced freelance Hunters + Closers to prospect, pitch, negotiate and close high-ticket B2B deals for our White Label SD-WAN & Link Bonding solution. · Identify potential clients (full-cycle prospecting) · Present and pitch our SD-WAN White Label solution · ...

  • Only for registered members Remote job

    We are a cybersecurity company building and scaling go to market motions for Managed Service Providers and small to mid sized businesses. · ...

  • Only for registered members Remote job

    We are looking for a detail-oriented freelancer to curate lead lists of MSPs / MSSPs that are actively hiring security operations / incident response roles — a strong buying signal for our SaaS (automated investigations + incident analysis). · ...

  • Only for registered members Remote job

    +We're looking for a detail-oriented freelancer to curate lead lists of MSPs / MSSPs that are actively hiring security operations / incident response roles — a strong buying signal for our SaaS (automated investigations + incident analysis). · ...

  • Only for registered members Remote job $15 - $35 (USD) per hour

    We're a Sydney-based MSP looking for an experienced Halo PSA specialist to help with ad-hoc configuration and customization work. · This starts as a flexible, as-needed engagement but is likely to grow into a more formal, ongoing PSA administration role as our needs expand.Settin ...

  • Only for registered members Ottawa

    We're looking for a Support Representative who can handle both Level 1 and Level 2 support for MSP Process.You'll be the first point of contact for our customers, helping them troubleshoot issues, understand features, and get the most out of the platform. · This role is perfect f ...

  • Only for registered members Remote job $12 - $35 (USD) per hour

    We are looking for a UAE-based freelance International IT Business Development Executive with a strong field-sales mindset, · who enjoys prospecting, opening new conversations, and setting up quality client meetings. · ...

  • Only for registered members Montreal

    IPEX is a leading thermoplastics piping solutions provider with a strong presence across North America. · ...

  • Only for registered members Remote job

    We're a fast-growing U.S.-based Managed Services Provider (MSP) building advanced automation using Rewst RPA. We're looking for a skilled Jinja developer who understands real-world MSP workflows and can help us design clean, scalable, production-ready automations. · Writing advan ...

  • Only for registered members Ottawa

    We are a premier cybersecurity consultancy looking for a driven and versatile Sales Rep to help build our new Managed Services (MSP) division. · This is an outstanding opportunity to join an accelerating startup in a position that's crucial to the company's continued success., · ...

  • Only for registered members Remote job $8 - $14 (USD) per hour

    We are seeking a Helpdesk Support Specialist to provide technical assistance to MSP clients remotely. The ideal candidate will have experience with Microsoft technologies, excellent customer service skills, and strong problem-solving abilities. · Provide remote technical assistan ...

  • Only for registered members Vancouver OTHER

    We're Hiring · We're looking for brilliant thinkers to join our #Rocketeers. · If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.Responsibilities · Lead the complete sales p ...

  • Only for registered members Montreal

    We are seeking a hands-on Head of IT / Director of IT Operations to lead and scale technical operations while remaining actively involved in Level 3 support and complex client environments. · - Lead and oversee IT operations for an organization · - Own operational performance, K ...

  • Only for registered members Remote job $35 - $75 (USD) per hour

    We are an MSP using Halo PSA as our primary ticketing and operations platform.Halo is extremely powerful and highly customizable, · and we're looking for an experienced Halo PSA specialist to help us design, maintain, · and optimize our setup to keep it clean, · scalable, · and r ...