Manager, Enterprise System - Waterloo, Canada - University of Waterloo

University of Waterloo

Verified Company

Waterloo, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Overview:

The Manager, Enterprise system is responsible for strategic planning, execution and maintenance of the department's Enterprise system to support Campus Housing's business operations.

Reporting to the Assistant Director, Shared Services, this position leads and develops a diverse team in the day-to-day operations of the system, which includes collaborating with stakeholders to gather and fulfill requirements, modifications and enhancements including design, development, and user acceptance testing.

This position is contingent on funding.

Responsibilities:

Client Relationships and Support

Partner with Campus Housing functional areas to understand and integrate their business processes within the Enterprise system. Collaborate with these areas to set termly and yearly operational targets
Understand the enduser (student and staff) experience of the system to ensure their needs are met. Represent these needs when working with internal and external stakeholders and the Enterprise system vendor
Build strategic relationships and be able to solicit and communicate system requirements, capabilities and outputs with University Stakeholders, including, but not limited to Registrar's Office, Food Services, IST, Finance etc.
Manage the relationship and service support provided by Information Systems Technology (IST) business partner to the Enterprise System. Provide direction, guidance and regular feedback to the Information Systems Analyst Advisor (assigned from IST) and the IST
Manager of Systems Development and Operations, to ensure the service is meeting Campus Housing's system support needs and UW security standards
Be a key resource for the management team to report on system capabilities, dependencies, value and progress towards the systems roadmap
Understand the management team's utilization of the system to advise and support them to extract data for their planning and program requirements
Under the direction of the Assistant Director, Shared Services, bring forward status updates, issues, information and recommendations to senior management to enable them to make strategic decisions and allocate resources.
Act as the primary contact with the Enterprise System vendor

Ensure the effective utilization, development and deployment of people and financial resources

Recruit, hire and develop staff, which includes Information Systems Analysts and may include supervision of workstudy or coop students. The position may also utilize other Shared Services staff (e.g., Business Process Analyst, Finance staff) to solicit input to make informed decisions for the Enterprise system
Provide oversight and ongoing development of Information System Analysts so that they can function as an effective team with cross functional skills to configure, test, deploy, and maintain the system
Provide daytoday management and prioritization of tasks amongst the team, while working within an Agile environment. Ensure appropriate back up and service coverage during critical times of the year (e.g. student movein)
Work closely with the Information Systems Analyst Advisor (from IST) to seek technical advice, prioritize and scope operational tasks, and support their mentorship of Enterprise system staff
Ensure onboarding, ongoing training and professional development of team members; coach staff in goal setting and achievement of goals. Facilitate opportunities for crosstraining and team building
Lead a collaborative team, set clear and reasonable expectations and ensure delivery of results as measured against key performance indicators and continuous improvement metrics of the department
Manage performance through formal (performance appraisals) and informal methods such as regular feedback, coaching and oneonone meetings
Accountable for annual budget management, including dollars paid to the external vendor for software maintenance and continuous improvement work that ensures value to functional areas of the department

Project Management of the Enterprise System operational tasks and deliverables

In collaboration with stakeholders, create and maintain an Enterprise system operational plan, including calendar of deliverables and deadlines. Utilizing an Agile project management approach, ensure Enterprise system activities, deployments and sprint cycles align with targets of the functional areas they serve
Create a product backlog of welldefined, prioritized user stories, including acceptance criteria
Define sprint tasks and actions (through Jira) so that team members have clarity of operational tasks and can act with purpose
Ensure appropriate triaging processes of work requests and selforganization of the team for distribution of work
Identify and remove impediments or obstacles that hinder the team's progress, enabling them to work without interruptions
Manage the product backlog while continuously reviewing the business needs of Campus Housing, redefining p