Technical Writer - Toronto, Canada - Score Media and Gaming Inc.

Score Media and Gaming Inc.

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

theScore, a wholly-owned subsidiary of PENN Entertainment, empowers millions of sports fans through its digital media and sports betting products.

Its media app 'theScore' is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players.

theScore's sports betting app 'theScore Bet Sportsbook & Casino' delivers an immersive and holistic mobile sports betting and iCasino experience.

theScore Bet is currently live in the Company's home province of Ontario. theScore also creates and distributes innovative digital content through its web, social and esports platforms.

The Technical Writer is responsible to craft a range of documentation; from highly technical software documents intended for software engineers to clear and simple documents intended for users.
They will collaborate with all key stakeholders, including Product Management, Product Owner, Software Engineers, QA Engineers and Customer Support in order to plan for and solicit feedback on a variety of documentationrelated projects.

Key Deliverables:

Develop comprehensive documentation that meets organization standards
Gain deep understanding of products and translate complex information into simple and polished content
Creates and maintains online help and installation guides for software product releases
Creates and maintains graphical images and diagrams that explain the products
Works with Product Manager to define the screens and reports, ensuring flows are correct and labels and help text is clear and concise
Selects appropriate medium for message or audience and creates different types of user documentation (howto guides, quick references, online help, release summaries, product summaries, etc.)
Ensures project schedule milestones and quality standards are met
Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications
Standardize content across all platforms and media
Gather user feedback from customers and other stakeholders

Responsibilities:

Research, outline, write, and edit content, working closely with Software Engineers
Responsible for creating and maintaining online help and installation guides for software product releases
Proactively work with Software Engineers, Quality Assurance Engineers, and Customer facing team to ensure that changes to the product are assessed and documented adequately
Work with engineering and customer support to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
Creates and maintains online help and installation guides for software product releases
Create and maintain information architecture template at that adhere to organizational standards
Coordinate the localization of software and documentation
Localized text back into source code and help files

EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITY REQUIRED:

2-5 years relevant experience
Very strong English skills: excellent writing, editing, and communication
Technical writing certificate or degree in a relevant discipline
Experience with (technical writing software

- e.g. Madcap Flare)

Experience using (e.g. TFS), a source management tool
Extensive knowledge of document preparation standards _(including software _documentation standards_) and delivery mechanisms _(e.g. online and web help, PDFs, _HTML)_
Excellent analytical and document design skills
Strong organizational and coordinating abilities
Ability to work independently and effectively under a tight deadline and in cooperation with an international group of contributors toward key deliverables

- #LI-HYBRID
- theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age._