Hotel Front Office Manager - Toronto, Canada - GREAT EAGLE HOTELS (CANADA)
2 weeks ago
Description
Work Term:
Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 2 years to less than 3 years
Work site environment:
- Nonsmoking
- Air conditioned
Work setting:
- Urban area
- Relocation costs not covered by employer
Tasks:
- Develop and implement policies and procedures for daily operations
- Recruit and hire staff
- Supervise staff
- Conduct performance reviews
- Conduct training sessions
- Perform front desk duties
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Establish work schedules
- Organize and maintain inventory
Supervision:
people
Computer and technology knowledge:
- MS Word
- Central reservation system (CRS)
- MS Excel
- MS Office
- MS Outlook
- MS PowerPoint
- MS Windows
Security and safety:
- Bondable
- Basic security clearance
- Enhanced reliability security clearance
- Criminal record check
Transportation/travel information:
- Own transportation
- Public transportation is available
Work conditions and physical capabilities:
- Fastpaced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periods
- Overtime required
Personal suitability:
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Team player
Screening questions:
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
Health benefits:
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits:
- Group insurance benefits
- Life insurance
- Pension plan
Long term benefits:
- Longterm care insurance
- Maternity and parental benefits
- Tax-Free Savings Account (TFSA)
Other benefits:
- Learning/training paid by employer
- Other benefits
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
- Travel insurance
- Wellness program
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