Customer Service Representative - Regina, Canada - Wil-Tech Industries Ltd.

Wil-Tech Industries Ltd.

Verified Company

Regina, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

A.
Job Identification

Branch Location:
Regina, Saskatchewan

Area of Responsibility:
Sales Department

Reports To:
Branch Manager

Job Title:
Customer Service Representative

B.
Job Summary

Provide high quality customer service through retail, phone, and on-line inquiries while maintaining sound operational practices with inventory, fellow representatives, and work area cleanliness.

C.
Essential Tasks and Responsibilities

Including but not limited to.
Source, supply, and record the requested parts by the customer.
Gather pricing of parts and create requested quotations.
Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Recommends changes in products, service, and policy by evaluating results and competitive developments.
Analyze and building strategies around inventory and sales techniques.
Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Maintains area cleanliness on a regular basis.
Provides knowledge and technical support to all employees and customers maintaining confidentiality and professionalism.

D.
Education and Experience

A comparable amount of training and experience may be substituted for the minimum qualifications.

1) 2 years of Sales / Customer Service Experience.

E.
Knowledge, Skills, and Abilities

Excellent verbal and written interpersonal communication skills.
Exceptional organizational skills demonstrating a capacity to prioritize and multitask.
Must possess critical thinking, decision making and problem solving skills.
Capacity to work both independently and as part of a team without micromanagement.
Ability to influence, lead, and teach others by example.
Appreciate and align yourself with our company values, vision and mission and help others do the same.
Basic knowledge in hydraulic fundamentals.
Willingness to put in extra hours to complete tasks.
An aptitude for managing customer relations.
Basic knowledge of MS Office Suite (i.e. Word Excel Outlook, etc.)
Basic knowledge of accounting and inventory software systems for reporting.

F.
Certificate, Licenses, and/or Registrations
Valid Class 5 Drivers License.

Salary:
$55,000.00-$65,000.00 per year

Supplemental pay types: