Client Representative Assistant - Ottawa, Canada - Ministry of the Attorney General

Ministry of the Attorney General

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Office of the Public Guardian and Trustee is seeking a customer focused individual to provide administrative support in managing the financial affairs of vulnerable clients.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code.

Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?: You will:

respond to inquiries from clients, care-givers, health-care professionals, legal professionals, financial institutions, creditors and relatives of clients

- create/review/update/adjust/edit and initiate online recurring entries to ensure payments and allowances from various government benefit programs
- determine priorities, resolve concerns and coordinate resolutions
- provide financial analysis by reconciling invoices and correcting discrepancies
- perform administrative functions such as distributing incoming/outgoing mail, assisting with reception duties and maintaining office equipment

How do I qualify?:

Mandatory:

- you are proficient in English as well as in oral and written French at the advanced level

Technical Knowledge:

- you demonstrate arithmetic skills to review financial situations of clients, prepare cash disbursements for expenses, reconcile invoices and place cash reserves on accounts

Problem Solving and Organizational Skills:

- your problem solving skills allow you to determine appropriate administrative procedures and processes when preparing documents and responding to inquiries
- you demonstrate initiative to work independently and as part of a team
- your organizational and analytical skills enable you to multi-task in high demand work environment while meeting strict deadlines

Communication Skills:

- you have proven oral and written communication and interpersonal skills to respond tactfully and diplomatically to inquiries, and correspond with clients, team members, care-givers, health care and legal professionals, financial institutions, creditors and relatives

Additional Information:

Address:

1 English Temporary, duration up to 6 months, 351 Preston St, Ottawa, East Region, Criminal Record and Judicial Matters Check, Credit History Check
1 English Temporary, duration up to 12 months, 351 Preston St, Ottawa, East Region, Criminal Record and Judicial Matters Check, Credit History Check
1 Bilingual English/French Permanent, 351 Preston St, Ottawa, East Region, Criminal Record and Judicial Matters Check, Credit History Check
1 Bilingual English/French Temporary, duration up to 12 months, 351 Preston St, Ottawa, East Region, Criminal Record and Judicial Matters Check, Credit History Check

Compensation Group:

Ontario Public Service Employees Union
Understanding the job ad definitions

-
Schedule:

3.7
Category:
Customer and Client Services
Posted on:
Wednesday, May 15, 2024
Note:
This ad is also available in French.

Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results.

If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision.

The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled.

Employment screening check records will be maintained by the TSO and kept strictly confidential.