Programs Coordinator - Ottawa, Canada - Senators Sports & Entertainment

Senators Sports & Entertainment

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary

The Program Coordinator is responsible for researching, developing, planning, organizing, marketing, executing, evaluating and reporting on world-class programs and events held at or on behalf of Capital Sports Management Inc.

("CSMI"), at the Sensplex facilities.

The Coordinator is responsible for delivering outstanding customer service and ensuring all part-time team members involved in the execution of CSMI programs do the same.

This position will be based primarily out of the
Richcraft Sensplex (Ottawa East) or Bell Sensplex (Ottawa West), but will involve work at all three Sensplex locations, including Cavanagh Sensplex (Kinburn).

Duration:
this is a 9-month contract position.

Main Responsibilities

The Coordinator is responsible for developing, marketing, actively selling, and successfully operating programs for CSMI which include (but are not limited to)
Youth hockey camps and clinics
Adult hockey league with an account representative approach
Youth spring & summer leagues as the main contact for the West League
Assist in the management and operation of Tournaments
In addition, the Coordinator will identify and pursue opportunities other than those listed above for CSMI
Build & manage relationships with program clients
Preparation of schedules for programs and leagues
Responsible for ensuring that all aspects of programs are professionally executed
Responsible for ensuring registration targets for all programs are exceeded using a creative and hardworking approach
Responsible for preparing individual program budgets, forecasts, and final financial reports
Execute program marketing plans and assist with the development of these plans
Responsible for delivering outstanding customer service and responding to all program inquiries in a timely fashion and as per company policies
Attend third party events or locations with the goal of promoting CSMIrun programs
Develop and deliver presentations to large groups (including minor hockey coaches and executives)
Responsible for payment collection for all programs
Responsible for the hiring & continuous training, coaching/mentoring & evaluation of parttime staff
Responsible for scheduling of program parttime staff (instructors, counselors, registration desk, etc.)
Dealing with parents, coaches, and hockey executives on a regular basis
Manage content of related program pages on CSMI websites
Ensure relevant information is communicated in an accurate and timely fashion to all program participants
Maintain program files for waivers, and programrelated revenue and expense backup
Supervise parttime employees, interns, and coop students as required
Serve on interdepartmental committees as requested or required
Regularly assist with the execution, planning and marketing of CSMI run hockey tournaments.
Responsible for following policies & procedures set out by programs department management and the Senators Sports & Entertainment group of companies, and for ensuring all parttime team members do the same (including Occupational Health & Safety related)
Other duties as requested by the Programs Administrator or Director, Hockey Programs

Requirements:

University Degree or College Diploma in a sports or business related field
Must have an intimate knowledge and understanding of the game of ice hockey
Excellent written and oral communication skills, written communication competency test may be required during interview process (please upload a cover letter, as well as your resume)
Knowledge of and experience with youth programming
Minimum of two years customer service experience (education in this area is an asset)
Previous experience in event or program planning & executing
Bilingualism is an asset (English and French)
Excellent supervisory skills & relevant experience
Must be a team player
Very strong work ethic
Ability to work under pressure situations and deal with difficult people on a regular basis
Ability to meet tight deadlines
Must hold a valid driver's license and have own means of transportation
Senators Sports & Entertainment supports the goals of Ontario Regulation 191/1
Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human resources Department at if you require a disability related accommodation in order to participate in the recruitment process.
SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities_