Manager, Property Services - Mississauga, Canada - FirstService Residential

FirstService Residential

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Field Operations Manager - Property Management

As the leading and largest residential property management company in North America, FirstService provides full-service, professional community management services to more than 8,000 properties and over 1.6 million residential units across three provinces in Canada and twenty-one states in the United States.

Each day, every member of our team strives to fulfill our mission - to deliver exceptional service and solutions that enhance the value of every property and the lifestyle of every resident in our care.

Why choose Us

The opportunity to be a part of a rapidly growing company

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The opportunity to be part of a rapidly growing company:

A strong customer-focused and team-oriented culture:

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Career advancement opportunities:

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A comprehensive benefit plan:

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Work perks:

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Discounted gym membership:

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Employee Assistance Program:

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The opportunity to be a part of a great team:

4 1/2 day work week (when applicable)

The Field Operations Manger will oversee a portfolio of Security, Housekeeping, and superintendent associates.

The Field Operations Manager will be focused on delivering the highest level of service through strong interpersonal skills, exceptional recruitment, selection and coaching while living the FirstService Residential values.

The individual will be able to work independently, without direct supervision and is continually driven to provide the best resident experience in the GTA.

Essential Duties and Responsibilities

We offer a fast paced, exciting environment, where you are empowered to make and execute decisions aligned with our core values.

We offer a safe and welcoming working environment, with full paid benefits, paid time off, paid sick days, tuition reimbursement and many opportunities for growth and development and upward mobility.

The job duties listed are typical examples of the work performed by positions in this job classification.

Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Recruit, train, develop, performance manage and retain our highquality associates associates)
Provide and lead exception customer service, focused on quick and thorough solutionoriented responses.
Communicate a lot and communicate thoroughly with all internal and external stakeholders
Promote, and utilize all recommended technology
Lead, promote and support company initiatives, changes, policies and procedures
Ensure timely and thorough completion of administration requirements
Partner with our Field Support Centre for timely coverage of shifts at all sites
Be a champion of the FirstService brand and reputation ensuring execution of our brand standards, proper uniform and adherence to our mission, vision and values
Demonstrate the highest level of personal and professional ethics and integrity
Keep our associates safe and healthy by implementing, enforcing and promoting all H&S standards and Covid19 protocols.

Supervisory Responsibilities
Security, Housekeeping and Superintendent Associates.

Education and Experience

Three (3) to five (5) years of experience in leading large groups, ideally in a geographically dispersed setting,
Must have experience in recruitment, selection, training and performance management.
Passion for exceptional customer service, with a strong solution orientation

Knowledge, Skills and Proficiencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Is committed to continual learning for yourself and your team.
Effectively communicate to instill confidence in all associates and external stakeholders.
Intermediate knowledge of Microsoft Applications, especially Word and Excel.
Must be goal minded and possess a selfstarting drive to get the job done.
Ability to listen to others, collaborate, and resolve conflict.
Protects the confidential nature of the work as appropriate.

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to work afternoon, evening and weekend shifts
Must be able to stand and walk for extended periods of time.
Must be able to communicate both on the phone and in person with our associates in order to resolve issues and manage the business.
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
Must be able to sit for certain periods of time.
Must be able to lift up to 50 lbs.
Must be able to walk sta