Ecosystem Growth Manager - Burnaby, Canada - Covalent

Description

About Covalent

Role Overview

The Ecosystem Growth Manager drives sales and customer success, leveraging outbound efforts and referrals and maintaining our CRM to negotiate deals and meet sales targets.

They onboard customers, monitor health scores and use feedback for growth forecasting.

They also manage technical integrations and co-marketing, drafting partnership content and coordinating strategies to enhance customer satisfaction and achieve milestones efficiently, ensuring Covalent's growth and reducing churn.

Responsibilities:

• Generate leads through outbound efforts, conduct qualification calls to build rapport, and secure strategic agreements to meet revenue targets
• Maintain the CRM with uptodate information and health scores
• Initiate drip marketing campaigns to support sales and retention
• Enhance customer experience through onboarding, training, daily support, and feedbackdriven product development, ensuring contract milestones are met
• Utilize QBRs, satisfaction surveys, and an understanding of customer needs to forecast renewals and identify expansion opportunities
• Manage technical integration processes and optimize workflows using project management tools to enhance speed and customer value, aligning internal teams
• Facilitate communication and coordination with external stakeholders to ensure timely project launches
• Develop and coordinate salesdriven partnership announcements, customerfocused content (case studies, blog posts, research reports), and joint gotomarket activities (webinars, hackathons) to bolster customer engagement and partnerships
• Staying current on industry trends and sharing learnings within Covalent
• Other duties as required

Requirements:

• 5+ years of experience in an Ecosystem Growth Manager or equivalent role
• Ideally, 1+ years working in a Web3 environment
• Bachelor's degree or equivalent in a related field
• Ability to work onsite from our office at Metrotown in Burnaby, BC
• Strong interpersonal skills, with an ability to effectively communicate complex technical concepts to various audiences.
• Committed to staying at the forefront of industry developments.
• Strong strategic thinking and the ability to translate business objectives into effective technology strategies.

What We Offer

The expected salary range for Canadian applicants for similar roles within Covalent is CAD 75,000 to CAD 150,000 including commission as well as extended health and dental care, life insurance, performance incentives, education support, ESOP, and three weeks of vacation.

Next Steps

Covalent is an equal-opportunity employer. We value diversity and are committed to creating an inclusive environment for everyone. We welcome and consider all applicants, regardless of race, color, religion, gender, age, or any other protected status.


Salary:
$75,000.00-$150,000.00 per year