Service Advisor/conseiller Du Service - Kirkland, Canada - Canadian Tire

Canadian Tire

Verified Company

Kirkland, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Service Advisor

Both French and English Required

The Service Advisor works in a fast-paced Automotive Service Centre environment communicating

directly with customers, managing their needs and expectations regarding auto service

maintenance and repairs. Superior customer service and communication skills are essential to

success in this position and in enhancing the customer experience.

Responsibility and Tasks

Provide excellent customer service by understanding customer needs, responding to their

inquiries, managing their concerns and problems and providing them with complete solution

Estimate cost and time for service and repairs needs, complete and review repair orders

with customers and ensure vehicle is delivered on time

Act as a liaison between customers and technicians and manage the status of work orders
Schedule service and repair appointments
Operate computerized work order systems
Engage in learning activities and coaching to improve their own abilities
Comply with company, store and department policies and health & safety program and

regulations

Complete other tasks, as required.

Requirements & Competencies

Knowledge of market trends in the automotive service industry
Knowledge and understanding of mechanical components of automobiles
Ability to work effectively with auto parts ordering systems and computerized work order

systems

Basic math and keyboarding skills
Valid driver's license for province of employment
Strong communication skills, ability to listen carefully and give precise instructions
Aptitude for building and maintaining interpersonal relations, both with customers and

coworkers

Ability to plan, organize, delegate and followup on daily tasks
Ability to resolve problems and make decisions
Ability to work in a team environment to achieve common goals
Ability to adapt and cope with pressure
Good working knowledge of CoStar is an asset
Experience in a similar role, in a Canadian Tire Auto Service, is considered an asset

Physical Demands and Working Conditions

In compliance with the store's Health and Safety Policies and Procedures:

Stand/walk for 8 hours.
Lift and/or carry of merchandise items, as required, on a regular, frequent and unassisted

basis. Merchandise item may vary in weight from "light" to "heavy".

Lift and turn repeatedly throughout the shift.
Lift above the shoulder, from floor to shoulder and floor to waist.
Ability to go up and down a ladder while carrying merchandise.
Walk and carry things at the same time and push/pull, as required.
Twist, turn, reach and work above shoulder level.

Potential Career Opportunities

Next levels: Service Manager, Store Manager and General Manager.
Other automotive, customer service and management opportunities in a large network of

Canadian Tire Service Centres across the country.

Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum,

PartSource, Mark's, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire

Financial Services).

Job Types:
Full-time, Part-time

Part-time hours: 35 per week

Schedule: