Climate Action Consultant - Toronto, Canada - Toronto Hydro

Toronto Hydro

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Climate Action Consultant is responsible for engaging with assigned customers at all levels and other marketplace partners to help customers accelerate climate action plans, including electrification of heating, hot water and transportation, energy efficiency, or behind the meter resources.

The incumbent collaborates with internal business units such as Key Accounts, Connections, Engineering, Metering, Customer Care as well as to interact with trade allies and other channel partners, e.g.

IESO key account managers.

KEY RESPONSIBILITIES:

Proactively establishes and nurtures strategic partnerships with multiple external stakeholders to enhance the organization's climate action offerings
Develops and implements market engagement strategies within the assigned sector to drive the adoption of climate action initiatives.
Monitors and evaluates the impact of market engagement efforts, making datadriven recommendations for continuous improvement and optimization.
Identifies internal and external barriers to climate action, and works with peers and partners to develop and implement systemic solutions
Undertakes research and analysis as needed to support customer climate action. Recommends areas of service improvements and provides data required to support recommendations, investment decisions and climate action program development.
Reports and maintains records of climate action related customer interactions with quality and accuracy. Provides analysis and insight into customer behaviors to support management decision making.

REQUIREMENTS:

University degree in engineering, business, science, or a technical field
P. Eng, CEM, CET designations strongly preferred
Seven (7) years of professional experience in client service, climate action, conservation programs or the electrical industry
Experience working with the MASH (Municipality, Academic, Schools and Hospitals)
Working knowledge of technologies, solutions and paths to decarbonization for buildings and process loads
Class "G" driver's license
Strong understanding of the technical aspects of climate action in order to provide concierge type services to customers to overcome barriers to action.
Excellent understanding of business development
Strong influence and negotiation skills; ability to persuade or influence others to adopt or accept a point of view or take a course of action.
Knowledge and understanding of climate action technologies
Understanding of Measurement & Verification requirements and methodologies an asset
Indepth knowledge of electricity usage, billing and metering of customers
Good technical understanding of electrical power distribution concerns and issues
Account management, strategic sales and relationship management skills
Ability to manage sales targets and customer service KPIs
Strong customer service orientation
Conceptual thinking, engineering/technical analysis and problemsolving skills
Effective communications skills verbal and written; ability to work well with all levels of management, staff and external contacts.
Excellent interpersonal skills and working relationships with others both internal and external; demonstrated responsive professional attitude
Working knowledge of Energy Star Portfolio Manager and Save on Energy would be an asset

Toronto Hydro has introduced a Hybrid Work Arrangement. This position allows for remote work up to three days per week, based on business needs.

Employees will be required to come onsite on those days when they are involved in activities that they or their leader feel are better conducted in person.

You are expected to live in Ontario and within reasonable commuting distance of the office.

Job Segment:
Consultant, Consulting, Engineer, Electrical, Contract, Engineering, Customer Service