IT Support Technician - Abbotsford, Canada - Fraserway RV

Fraserway RV

Verified Company

Abbotsford, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?

We are looking for a highly motivated, enthusiastic team player to join our IT services team as a
IT Support Technician. This is a
Full-Time, Regular position for our
Head Office in Abbotsford, BC.

The primary focus as a
IT Support Technician is to oversee and maintain computer hardware and software systems.

This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations.

Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.

WHY JOIN OUR TEAM
We offer our team members many benefits to help them achieve their goals and support our company culture.

We are looking for team members who align with our Values and who are
_Humble _(emphasize team over self),
_Hungry _(thinking about the next opportunity for success) and
_Smart_ (have good judgement and intuition about group dynamics and the actions of their words).

In return, we offer the following:

Opportunities for career growth and development
Competitive Healthcare Benefits Package
Employer matching RRSP program
Corporate discounts on computers, flights, hotels, etc.
Employee/Family Bursary Program
Friendly and supportive work environment and an ambitious team
Discounts on RV purchases, rentals and parts
Company events focused around social action and getting together as a team

Job Duties

Provides technical assistance for all Software, and Operating Systems within the organization in resolving technical issues
Set up new hires with equipment and appropriate access to the company's system including deployment of prepackaged software
Implements, installs, configures, monitors, trouble shoots and evaluates existing and new operating systems
Install PCs, telephone systems, and peripheral components such as printers, keyboards and monitors, tablets, and smartphones.
Record, track, and document the service desk incidentsolving processes including developing Standard Operating Procedures where required
Research solutions through internal and external knowledgebase as needed.
Perform handson fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
Develop help sheets and FAQ lists for end users.
Confers with database programmers, analysts or other system administrators
Directs technicians who are involve in diagnosing and correcting systems related to failures and performing system management and determines logical solutions

Requirements:

College degree in Computer Science, Systems science, math and computer engineering.
Bachelor's degree or related experience are required
At least five years of experience supporting end users providing technical assistance and resolving technical issues for all known operating systems.
Knowledge of basic computer hardware setup and configuration
Experience with desktop and server operating systems
Experience in diagnosing complex technical issues
Experience in trouble shooting network, server and operating systems
Must have great skills in customer service skills

Fraserway RV is Canada's largest vertically integrated RV Company. Our full-service dealerships span from coast to coast, helping our customers feel at home wherever they are on their Canadian adventure. We are industry leaders in selling, servicing and renting recreational vehicles throughout Canada and as a team do everything possible to ensure our customer's vacation dreams are realized.