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Assistant Call Centre Supervisor - Surrey, Canada - AccuSource Communications LP

AccuSource Communications LP

Verified Company

Surrey, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

A new and exciting opportunity exists at AccuSource Communications LP, a division of Mainroad Group, for an Assistant Call Centre Supervisor.

This is a full-time role based out of our office in Port Kells, Langley, B.C and will report to the Supervisor.

In this position, you will be responsible for overseeing the daily operations of our call centre and ensuring that our customers receive exceptional service.

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About AccuSource_

AccuSource Communications LP is a _24-hour communications_ centre which takes calls and responds to the public on changing highway/road conditions, hazards, and incidents.

Our fast-paced call centre requires quick response times, accuracy in data entry, urgency to assist and patience to help the general public in stressful situations.

Minimum three (3) years of call centre, dispatch, or customer service experience
Two (2) years of previous supervisory experience is preferred
Grade 12 education or higher
Able and flexible to work shifts, including days, afternoons, and/or graveyards
Strong verbal and written communication skills
Accuracy and attention to detail
Proven leadership capabilities including coaching, conflict resolution, problem solving, and team building
Able to remain calm and composed in high pressure situations
Able to deal with conflict in a professional manner
Knowledge of computers, data entry, Excel, Word and strong typing abilities
Knowledge of social media platforms including, Facebook & Twitter
Knowledgeable in the geographic layout of the lower mainland considered a strong asset

Job duties include, but are not limited to, the following:

Answers inquiries from the general public regarding road and traffic conditions in a professional, courteous, and knowledgeable manner
Logs all incidents promptly, clearly and accurately so that any entry can be used in minor or major investigations
Keeps a log of all calls
Identifies operational problems and promptly notifies the road crew
Develops training materials and provides training & orientation to staff
Manages and supervises a team of call centre representatives, providing guidance and support as needed
Supporting supervisor in process implementation**:
Reviews and sends timecards to Supervisor
Answers inquiries from the media, Ministry of Transportation and Highways and the general public in a discrete, courteous, and knowledgeable manner
Actively and consistently acquiring knowledge of existing, upgraded and new equipment, technology and traffic flow operations

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Mainroad Group is an equal opportunity employer that values diversity and inclusion in our workplace. We welcome and respect people of all backgrounds, identities, and perspectives. We are committed to creating a fair and equitable work environment where everyone can thrive and succeed._

Job Types:
Full-time, Permanent

Pay:
$25.82 per hour

Benefits: