Small Business Banking Cantonese/mandarin Contact - Markham, Canada - TD Bank

TD Bank

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

411996BR

Call Center

Markham, ON

June 16, 2023

Company Overview

Department Overview

Every single day is an adventure Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals.

Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do.

You'll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.

Grow, learn and lead; beyond your day-to-day work, you'll be supported with professional development and encouraged to build an exciting career at TD.

You'll help deliver a legendary experience to our business, our customers' lives and our communities.

Markham Contact Center Small Business Banking (Cantonese/Mandarin) Representative:
It starts when you pick up the phone or log in online. With each conversation, you'll be playing one of the most important roles supporting our customers' happiness with the bank.

The Small Business Advice Team creates unexpectedly personal connections while resolving financial inquiries and providing relevant advice by offering the right products and services.

They review each account to provide Owners with solutions to help grow their Businesses and elevate their financial confidence.

Every day, you will:
Provide customers with the best solutions and offer advanced guidance and expertise on how TD's digital assets can help them to meet their financial needs now and in the future.
Deliver outstanding service and/or sales support with moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time.
Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.
Gather and analyze data to identify and help solve complex problems; use sound understanding of process/policy risk when recommending exceptions outside general guidelines
Work effectively as a team, use and learn from each other's knowledge and support your coworkers to resolve customer issues.

Bring your whole self to work and have fun This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD Most importantly, you'll be our voice at TD.

Every phone call you answer, every message you send is your chance to shine

Requirements:

Advanced skills and expertise in a variety of advice and service related activities to provide customers / partners with advice on transactions, activities and product features
Sound communication skills to communicate unusual and/or complex content in a clear manner
Possess computer & multitasking skills
Thrive in a dynamic and timesensitive environment
Advanced knowledge of our business and understand the functions of our various business areas
Passionate and engaging individual with a desire to consistently and compassionately deliver superior customer experience

EXPERIENCE & EDUCATION

High School diploma, Undergraduate degree and/or
1+ years relevant
NOTE: Roles within this job family may require various accreditations and/or licenses based on the business supported and/or regulatory requirements

Additional Information

Start Date:
August 28th, 2023

Must be fluent in speaking and reading in Cantonese or Mandarin or both. Language testing will be conducted.

CANDIDATE MUST BE ABLE TO COMMIT TO FULL TIME WORK SCHEDULES and FULL TIME TRAINING.

Training Duration:
up to 13 weeks

ONSITE full time paid training. Mon to Fri

8 hours/day, 37.50 hours/week

Training Location: 3500 Steels Ave. E. Markham, Ontario

Scheduling Commitment after Training:

Fixed shifts after training, within the business hours of operations from 7:00am to 12:00am midnight Monday-Sunday
Full time: 37.50 hours/week, 2 days off, shifts include days/evenings/weekends, various start times
Part Time -
NOT AVAILABLE at this time

Hybrid Work Eligible:

This is NOT a fully remote work position.**You will begin your employment at the above location, once you reach the criteria of the work from home program, which includes but is not limited to a quiet workspace, minimum internet bandwidth, and tenure guidelines, you will be assigned to work from home (hybrid).

Employees are still required to work onsite
at Markham Contact Center 2 days per month or more base on business needs.

NOC CODE Financial sales representatives
Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we