Customer Service Supervisor - Chilliwack, Canada - Rogers Foods Ltd.

Rogers Foods Ltd.

Verified Company

Chilliwack, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

GENERAL PURPOSE:

The Customer Services Supervisor is responsible for overall co-ordination and supervision of order entry, invoicing and export/retail documentation in an efficient and effective manner while ensuring excellent customer service.

Key Responsibilities:

Responsible for the Customer Service Team, monitoring the results of order entry and invoicing. Provide strategic direction and deliver Performance reviews.
Monitors the outstanding orders report and ensures that all customer orders are executed and completed in a timely manner.
Responsible for maintaining the EDI system master files and monitoring the systems performance.
Prepares sales reports and analysis as required by the Sales Managers.
Coordinates export documentation.
Provides overload order entry and invoicing support as well as relief coverage as required.
Interfaces with Logistics staff and Corporate Financial staff on a regular basis.
Enters/changes pricing in the system for Grocery Customers and distributes these price lists to Customer Service Department.
Liaises with customers on service rebates, deductions taken, and reconciles customer contracts.
Assists in annual audit pertaining to invoicing.
Reviews current procedures to identify business process improvements.
Be a Brand Advocate of Rogers Foods.
Follow Good Manufacturing Practices (GMP's) while performing tasks job duties and tasks.
Other related duties as assigned.

Qualifications:

Post Secondary business administration and/or bookkeeping experience/training.
Demonstrated analytical and problem solving skills.
Experience using MISys, SAGE, EDI and D365 are preferred.
35 years' related experience.
Demonstrated interpersonal skills and aptitude to work within a team environment.
Excellent written and verbal communication skills.

Schedule: