Assistant Restaurant Manager - Toronto, Canada - City Experiences

City Experiences

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

City Experiences is seeking an Assistant Restaurant Manager for our City Cruises operation in Toronto.
- *Please note this is a contract position until December 31, 2023*_

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

The
Assistant Restaurant Manager will successfully direct and oversee all activities of the dining cabin and restaurant to ensure high-quality food and drinks, hospitable and efficient customer service, and profitable operations.

The Assistant Restaurant Manager will personally contribute to the unforgettable guest experience, will be favorably viewed by supervisors and peers, and will be swift and efficient in the execution of their assigned duties.

Crew Benefits:

Complimentary Uniforms
New Retention Bonus up to $500.00
Competitive Wage
Crew Recognition Program
Crew Events
Staff Meals
Global and Local Cruise Discounts
Paid Training
Crew Referral Program up to $200.00 per referral

Essential Duties & Responsibilities:

Customer Service:

Provides exceptional hospitality to guests and shipmates as prescribed in RESPECT Service System
Rotates as shift manager and ensures adherence to cruise scripts, supervision of staff, quality meal service and entertainment
Gathers necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)
Conducts daily standup briefing and communicates to employee all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)
Maintains highest standards of safety for customers and staff
Maintains highest standards of sanitation in accordance with local regulation and corporate guideline
Develops and executes programs that improve the level of service and product quality

Leadership and Teamwork:

Leads by example; maintains highest level of professionalism, integrity, and sound work habits
Develops strong teamwork within the crew
Assists in training, and development of all restaurant shipmates
Work with staff on all preparatory work prior to starting and finishing of the event
Responsible for staffing level
Fill server/event crew role when a server/event crew/bartender is not available and provide service to the guest
Prepare alcoholic & non

- alcoholic requisition form for next cruise/event

Arranges services for special events
Helps execute shipmate incentive programs
Maintains good relationship with other departments (marine, sales, and administration)

Administration:

Attends all scheduled meetings
Operates all restaurant systems (point of sale, inventory/purchasing system, reservations system)
Reconciles onboard cash and credit sales with the pointofsale system
Reviews timecards for each shift to ensure accuracy
Completes any other duties as assigned by the Director of Food & Beverage or the Food & Beverage Manager
Be prepared to begin work at scheduled time
Maintain uniform and personal grooming in compliance with appearance standards

Requirements & Qualifications:

Minimum of two (2) years restaurant supervision experience
Prefer bachelor's degree with 12 years additional experience. Hospitality or Culinary degree
Smart Serve Certificate required
Food Handler's Certificate required
Will be required to be available for work on all major holidays
Mathematical skills (addition, subtraction, multiplication, and division) necessary to interpret reports and budgets
Must be able to:
Successfully manage frontline restaurant staff
Communicate effectively in oral and written form
Train, develop and motivate staff
Analyze and solve problems
Ability to read, write, and speak English to comprehend and communicate job functions
Demonstrated ability to manage multiple priorities/tasks
Establish and maintain effective working relationships as required by job responsibility
Provide advice/opinion and exercise discretion concerning confidential and sensitive matters
Listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus
Set aside emotional factors and/or validate them in order to discover key/relevant issues
Must be able to work all shifts including days, weekends and holidays
Prepare liquor, wine & beer ordering sheet at least one day before the event
Ability to reach, bend, stoop, wipe, push, pull, move or lift. Ability to safely move up to 40 lbs (18 kgs)
If required, wear assigned Personal Protective Equipment (PPE) (i.e. nonslip shoes, gloves, weather appropriate dress attire, sun protection)

About Us:

City Experiences' passion is to provide amazing experiences on land and water.

Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually.

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