Sales Support-EN - Abbotsford - Noramco

Description

Job Description

Noramco Abbotsford, British Columbia, Canada

This is a multi‑function role in a Business Centre. Reporting to the Sales Manager (Noramco), the person in the Sales Support role should be a dynamic self‑motivated individual ready to work in a fast‑paced team environment and capable of providing superior customer service to our valued customers.

Key Responsibilities

• Support the sales team by performing back‑end tasks to allow salespeople to focus on sales more efficiently and productively, targeting an increase in Sales Return on Investment (ROI) and customer satisfaction.
• Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals to better perform sales functions and provide added value to customers. (25%)
• Work cooperatively with sales team to support the administration of sales functions when required. (15%)
• Ensure all job functions are performed in accordance with the Standard Practice Instruction (SPI) Manual.
• Assist in office sales and administration including:
  • Liaise with operations and purchasing personnel while entering orders.
  • Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations and follow up on every quote.
  • Administer the opening of new accounts and maintain existing customer‑account databases (changes in contact information, billing and shipping address, company name, etc.).
  • Provide information updates and solve problems on shipments sent to customers and incoming shipments from manufacturers to support sales personnel.
  • Process Return Merchandise Authorization (RMA) and Reel Return paperwork.
  • Ensure proper administration in the management of freight claims and reel returns.
  • Run Customer Sales Report for sales team.
  • Keep note of non‑stock items frequently requested and share findings with sales team and purchasing.
  • Track no‑charge "penny" reels and paid reels according to your branch's policy.
  • Perform over‑the‑counter sales if your branch supports it.
  • Investigate orders considered dated (as per management, administration or sales team's instructions) and find if there is any action required to finalize them.
  • Look after the accounts of those salespeople on vacation and/or holidays.
• Grow existing business by promoting Noramco products and consistently offering expertise and service.
• Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution.
• Schedule work and allocate resources to ensure orders are fulfilled efficiently and administrative tasks are completed according to company protocol.
• Maintain superior customer service in every customer interface.
• Stay informed of sales objectives, targeted product lines, market intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates.
• Keep track of competition prices and practices from primary and secondary research.
• Keep current in your profession and enroll in continuing education focused on sales strategies, account management principles:
  • Learn from the sales team about best practices in sales and product solutions.
  • Enroll in formal sales and related education courses to advance individual learning (consult with your manager for suggestions).
  • Engage in personal development activities (leadership seminars, time‑management classes and other trainings not directly related to sales or technical aspects of the market).
• Continuously develop market, product and technical knowledge to remain up‑to‑date with product lines and industry changes:
  • Learn about market pricing, from interactions with customers, the sales team and individual research.
  • Enroll in vendor training events for main vendors.
  • Attend keynote talks on market updates and product lines.
  • Enroll in formal specialization training and continuously improve technical knowledge (consult with your manager for suggestions).
• Maintain a system of effective communication between operations and sales so that all parties are regularly updated with capacity challenges and service issues.
• Generate sales leads to be evaluated and pursued by frontline sales team.
• Act as a contact point between Corporate Marketing and the Sales Team, communicating needs and concerns both ways.
• Distribute marketing materials to sales team when required.
• Assist in coordinating promotional events.
• Perform any other duties as required by management.

Qualifications

• Grade 12 minimum completed; ideally 1‑2 years of related experience.
• Strong communication and people skills, initiative.
• Good knowledge of Microsoft Office (Word, Excel, Outlook).
• Interest and capability in performing sales duties and purchasing / inventory management functions as needed.
• Strong ability and desire to develop and grow skills.

What's In It For You

We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making and offers great career opportunities.

What Sets Us Apart

• Annual profit sharing offered to all in addition to our competitive compensation.
• A strong national network offering real opportunities to grow: our people make the difference.

Benefits

• Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for our employee's children.
• Charging terminals available at our facilities.
• Years of Service Recognition Program.

Come build your career with us, a growing network where our people make it happen

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.