Senior Customer Success Manager, SELECT by - Remote Canada

Only for registered members Remote Canada

1 week ago

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Job summary

We are seeking a Senior Customer Success Manager to join our SELECT team based remotely in North America or Canada. As an integral part of our global Customer and Partner Success team you will own the full portfolio of SELECT customers managing their entire lifecycle including onboarding adoption value realization renewal and expansion. You will design execute and improve CUSTOMER SUCCESS OPERATING MODEL for SELECT build strong relationships with key customer stakeholders identify engage decision-makers influencers drive adoption value realization long-term alignment perform business product discovery uncover new use cases opportunities within SELECT act voice customer feeding structured insights feedback into Product Leadership maintain accurate CUSTOMER 360 records proactive identifysupport customer advocacy opportunities manage renewals risk escalation manage end-end ensuring alignment value delivered future success communicate customer risk trends outcomes senior stakeholders.

Responsibilities

* Own the full portfolio of SELECT customers* Manage the entire customer lifecycle: onboarding adoption value realization renewal expansion* Design execute initial CUSTOMER SUCCESS OPERATING MODEL for SELECT* Strategically prioritize customers maximize impact retention growth* Deliver rapid Time to First Value TTFV leading effective onboarding training enablement on SELECT product*,
  • Own mitigation planning execution partnership with Product Sales Leadership*
  • ,
      ,
    • Manage renewals end-end ensuring alignment value delivered future success
    • ,
    ,
      ,
    • Communicate customer risk trends outcomes senior stakeholders
    • ,
    * Identify qualify expansion opportunities within SELECT accounts network Account Managers DoiT identify cross-sell expansion opportunities between SELECT other DoiT offerings partner closely with Sales renewals expansions strategic account planning provide insights data support QBRs executive customer conversations*. Build Scaling CUSTOMER SUCCESS
    • Design SELLECTS CUSTOMER SUCCESS playbooks processes success metrics
    • ,

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