Customer Support Engineer - Vancouver - vCluster

    vCluster
    vCluster Vancouver

    2 weeks ago

    Description

    Customer Support Engineer


    Join to apply for the Customer Support Engineer role at vCluster.

    Base pay range: CA$130,000.00/yr - CA$165,000.00/yr

    About vCluster Labs

    vCluster Labs is a venture‑backed tech startup building open‑source technology for virtualizing Kubernetes. We are distributed globally with a remote‑first culture.

    About the Role

    Join our small support team to troubleshoot complex Kubernetes and vCluster issues directly with customers via Slack and ticketing. You'll work closely with engineering, take ownership of customer problems, and help shape how we do support as we grow.

    Responsibilities

    • Troubleshoot Kubernetes and vCluster environments, diving deep into logs, configurations, and occasionally code to debug complex issues.
    • Provide conversational, technical support primarily through Slack channels and our ticketing system.
    • Collaborate with engineering to escalating critical issues, communicate customer needs, and influence product improvements.
    • Document common issues, solutions, and best practices to build our knowledge base.
    • Occasionally provide flexibility for urgent customer issues or support across time zones.

    Requirements

    • 2–3 years hands‑on Kubernetes experience in production environments.
    • Strong Linux/Unix system administration skills and comfort on the command line.
    • Solid understanding of Kubernetes fundamentals: pods, services, deployments, networking, storage, RBAC.
    • Excellent written communication skills for explaining complex technical issues clearly in Slack and tickets.
    • Ability to work independently, manage multiple customer issues, and see problems through to resolution.
    • Learning agility and adaptability to pick up new concepts fast.

    Nice to Have

    • Virtual cluster or multi‑tenancy experience.
    • Cloud platform knowledge (AWS/GCP/Azure).
    • Scripting skills (Bash, Python).
    • Kubernetes certifications (CKA/CKAD/CKS).
    • IaC tools (Helm, Terraform, Kustomize).
    • Prior customer‑facing support experience.

    Benefits

    • Competitive salary and equity.
    • Platinum‑level health, dental, vision, and life insurance.
    • Flexible working schedule and remote‑first culture.
    • Fast application process and rapid hiring decisions.

    vCluster Labs provides equal opportunities for all candidates. We celebrate diversity and are committed to creating an inclusive work environment for everyone who becomes part of our team.


    #J-18808-Ljbffr

  • Work in company

    Engineering and IT Support

    Only for registered members

    This is an excellent opportunity to join one of North America's largest technology corporations and gain hands-on experience within data center operations. · Provide escort support for third-party contractors. · Perform assigned tasks with supervision. · ...

    Vancouver

    1 month ago

  • Work in company

    Engineering and IT Support

    Only for registered members

    We are seeking an experienced Critical Environment Data Center Technician (Mechanical 3) to join our client's team. · Provide necessary escort support to third ‑ party contractors. · Making rounds and conducting initial assessments of equipment performance. · ...

    Vancouver

    1 month ago

  • Work in company

    Technical Support Engineer mit Fokus Operation

    Only for registered members

    Wir von VINCI Energies beschleunigen die digitale Transformation und verbinden die Menschen. Im Auftrag von renommierten Unternehmen erbringen die 1'100 Spezialisten unserer Marken Axians und Actemium in der Schweiz Dienstleistungen im Umfeld IT, Telecom Infrastrukturen (Mobilfun ...

    Vancouver, BC

    5 days ago

  • Work in company Remote job

    Customer Support Engineer

    Only for registered members

    About The Role · Join our small support team to troubleshoot complex Kubernetes and vCluster issues directly with customers via Slack and ticketing. You'll work closely with engineering, take ownership of customer problems, and help shape how we do support as we grow. · Responsib ...

    Vancouver, British Columbia

    1 week ago

  • Work in company

    Technical Support Engineer

    Only for registered members

    Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, · edge, · and cloud. · ...

    Greater Vancouver Metropolitan Area

    1 month ago

  • Work in company

    Production Support Engineer

    Only for registered members

    · As a Production Support Engineer I at Marqeta, you will play a pivotal role in our commitment to customer satisfaction and the seamless operation of our products and services. You will serve as the first line of contact for our customers, adeptly handling and resolving technic ...

    Vancouver, Canada $65,000 - $105,000 (CAD) per year

    17 hours ago

  • Work in company

    Production Support Engineer

    Only for registered members

    As a · Production Support Engineer I · at Marqeta, you will play a pivotal role in our commitment to customer satisfaction and the seamless operation of our products and services. You will serve as the first line of contact for our customers, adeptly handling and resolving techni ...

    Vancouver, British Columbia $65,000 - $105,000 (CAD) per year

    28 minutes ago

  • Work in company

    Technical Support Engineer

    Only for registered members

    Technical Support Engineer · We're a passionate group of people who support each other to do our best work. We enjoy pour-over coffee, chocolate croissants, and jamming on our vision of changing the way the world works. · About Optix · Optix is the first and only flex space autom ...

    Vancouver $52,000 - $85,000 (CAD) per year Full time

    23 hours ago

  • Work in company

    Technical Support Engineer

    Only for registered members

    We are seeking a highly skilled on Call Technical Support Engineer to join our dynamic IT support team. · In this role, you will provide expert assistance to our clients and internal teams ensuring seamless operation of their computer systems networks and software applications. · ...

    Vancouver, BC

    1 month ago

  • Work in company

    Dev Support Engineer

    Only for registered members

    We are seeking a dedicated technical resource for our thriving external ecosystem of almost 2000 technology partners and developers. The ideal candidate will rapidly become a domain expert, bridging the gap between our internal engineering teams and the external developers who re ...

    Greater Vancouver Metropolitan Area

    3 weeks ago

  • Work in company

    Technical Support Engineer

    Only for registered members

    By 2030, up to 30% of all workspaces will be flexible. As the world undergoes this monumental shift, flex space operators are leading the charge towards a new way of working - characterized by community, connection, and creating exceptional experiences. · Optix is the first and ...

    Vancouver $52,000 - $85,000 (CAD) per year Full time

    1 day ago

  • Work in company

    Technical Support Engineer mit Fokus Operation

    Only for registered members

    Unser junges und dynamisches Team am Standort Vancouver arbeitet mit modernen Tools und organisiert sich selbständig. · ...

    Vancouver, British Columbia

    1 month ago

  • Work in company

    Azure Support Engineer

    Only for registered members

    · Why you'll love Softchoice: · We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the wor ...

    British Columbia

    1 week ago

  • Work in company

    Dev Support Engineer

    Only for registered members

    Company Overview · At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies sup ...

    Vancouver, Canada

    4 days ago

  • Work in company

    Technical Support Engineer

    Only for registered members

    By 2030, up to 30% of all workspaces will be flexible. As the world undergoes this monumental shift, flex space operators are leading the charge towards a new way of working - characterized by community, connection, and creating exceptional experiences. · Optix is the first and o ...

    Vancouver $52,000 - $85,000 (CAD) per year

    1 day ago

  • Work in company

    Technical Support Engineer

    Only for registered members

    Job summary: Technical Support Engineer · The Role: As a Technical Support Engineer, you will play a crucial role in assisting developers and customers with troubleshooting, issue resolution, and implementation of our document processing products. · Responsibilities: Provide high ...

    Vancouver $67,000 - $82,000 (CAD)

    3 weeks ago

  • Work in company

    Technical Support Engineering

    Only for registered members

    We drive cross-company alignment and execution ensuring we consistently exceed customers expectations in every interaction whether in-product digital or human-centered Join CE&S help us accelerate AI transformation for our customers and the world. · ...

    Vancouver $96,000 - $177,600 (CAD)

    1 month ago

  • Work in company

    Technical Support Engineer

    Only for registered members

    Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, met ...

    Vancouver $52,000 - $85,000 (CAD) per year Full time

    1 week ago

  • Work in company

    Technical Support Engineer

    Only for registered members

    We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. · Resolves customer issues through problem solving, collaboration, and research. · Mentors new Techni ...

    Vancouver $69,600 - $130,900 (CAD)

    3 weeks ago

  • Work in company

    Production Support Engineer

    Only for registered members

    As a Production Support Engineer I at Marqeta, you will play a pivotal role in our commitment to customer satisfaction and the seamless operation of our products and services. You will serve as the first line of contact for our customers, adeptly handling and resolving technical ...

    Vancouver $60,600 - $75,800 (CAD) Full time

    1 day ago

  • Work in company

    Production Support Engineer

    Only for registered members

    Launch your tech career with FDM – any degree welcomed. Start a tech career that's both dynamic and impactful. · ...

    Vancouver

    3 weeks ago

Jobs
>
Customer support engineer
>
Jobs for Customer support engineer in Vancouver