Logistics Coordinator - Mississauga, Canada - Day & Ross

Day & Ross

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Day & Ross, you'll go far.

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has become one of the largest transportation companies in Canada.

With more than 8,000 employees, drivers, and owner operators, we're a major player in cross-border and LTL/TL transportation, offering a diverse portfolio of transport and logistics solutions across North America.

For over a decade, we've been recognized as one of Canada's Best Managed Companies, and we were named a Top Company for Women to Work for in Transportation in 2018 and 2019.

Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

About the Role
Logistics Coordinator

Full-time

Mississauga, ON

The role of
Logistics Coordinator is to ensure a positive customer experience in the movement of orders throughout North America, through carrier partners, including Day & Ross, with a focus on Customer Relationship while delivering an, on-time service, protection of revenue and margin, while meeting and striving to exceed service expectations.

How You'll Help:

Receive, review, and process booking information from customers in order to identify and confirm appropriate routes, and verify service requirements.
Documentation completion including proofing, approval & submission of OBL
Understand the wide array of capabilities and scheduled of designated carriers and make appropriate matches to customer requirements.
Understand transportation and industry market conditions throughout North America; seasonal vs. nonseasonal and communicate with the entire team issues that could affect operations as a whole.
Strong understanding of the trucking industry and knowledge of customs bond, customs documentation for Transborder movements.
Maintain strong relationships; demonstrate consistent, positive energy with all internal and external stakeholders.
Experience in Transportation, over the road and intermodal.
Coordinate carrier bookings, following throughout the duration of the order, and communicating with the customer on shipment status.
Responsible for the timely, accurate and appropriate escalation of issues.
Work with specialists, managers, and customers in order to quickly resolve issues in the most efficient manner.

Your Skills and Experience:

Postsecondary education, preferably in business, transportation, supply chain and logistics management is considered an asset.
Professional Industry Certifications such as SCMP, CITT and CTB will be considered an asset.
Previous experience in transportation, freight brokerage and 3PL (third party logistics) is required.
A suitable combination of postsecondary education and transportation experience may be considered.
Experience in Truckmate as asset.
Exceptional customer service and relationship management skills.
Advanced communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience.
Strong aptitude and skills with computers, including accuracy and efficiency in data entry and the use of MS Outlook, Excel & Word.
Experience with Truck Mate, Cargo Wise and Mercury Gate an asset.
Troubleshooting and problem solving skills, with the ability to evaluate current situation, respond quickly to changing requirements, and execute accordingly.
Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting, multitask and prioritize in a deadline driven environment; appropriate sense of urgency.
Ability to work independently and to collaborate with others to meet customer expectations.

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As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply._

Benefits: