Guest Services Agent - Cambridge, Canada - B HOSPITALITY / CAMBRIDGE HOTEL & CONFERENCE CENTRE

B HOSPITALITY / CAMBRIDGE HOTEL & CONFERENCE CENTRE

Verified Company

Cambridge, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Interested in joining a team of Industry leaders redefining Hospitality Join us

We are in search of a Guest Service Agent

This a part time position with opportunity for full time hours.

JOB OVERVIEW:

The Guest Service Agent greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, expected to meet the Cambridge Hotel & Conference Centre high standards of quality and service.

REPORTS TO:
Guest Service Manager

ESSENTIAL JOB FUNCTIONS:

Greet guests & provide a warm welcome.
Be involved in every aspect of our Guest's experience from check in/out, reservations and settling guest accounts.
Create a memorable arrival and departure experience.
Personalize service, anticipating our guests needs.
Turn challenges into opportunities with innovative and creative problemsolving.
Other duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Customer Centric approach
Strong interpersonal skills, exceptional oral and written communication skills
Ability to think independently, possess good judgment, proven problemsolving skills and effective decisionmaking skills
Must be organized and detail oriented
Strong multitasking skills
Ability to work flexible hours, including days, evenings, nights, weekends and holidays.
Mandatory Vaccination policy