Implementation Consultant - Toronto, Canada - Lightspeed Commerce

Lightspeed Commerce

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Hi there Thanks for stopping by
Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We're looking for an Implementation Consultant to join our Launch Services team in Toronto. You will be responsible for overseeing the steps of the customer's onboarding process from start to finish. You will serve as the main point of contact for customers during the onboarding process.

What you'll be doing:

Conducting kickoff calls with customers to outline processes and manage customer expectations of the onboarding process
Ensuring customer training is completed throughout onboarding process
Scheduling internal resources to complete projectrelated tasks, such as the hardware installation, starting the customer billing cycle, or setting up payments processing
Communicate with the customer on the status of the implementation and send reminders of upcoming training dates
Managing your own segment of customers who are working through the onboarding process
Maintaining consistent and timely updates to the customer based on task completion and customer responsibilities during onboarding
Updating customer records in our CRM and other webbased tools to reflect project updates and timelines
Managing the amount of time for customers to move from sales close to the time they're using the system
Ensuring great customer satisfaction ratings.

What you need to bring:

We're a team of 13 people located in North America.

Be part of the golf technology revolution by providing the best service and technology in the industry to golf courses across the globe Our implementation team is driven, hard working and always willing to go the extra mile.

So, if you are looking to come to work and work with incredible people every day, you have come to the right place.

Knowledge of the Golf Industry
Excellent communication skills in English both verbally and written
Experience resource planning and task assignment in a nonsupervisory role
Experience with the retail, hospitality or golf industries (asset)
Fluency in French (asset)
Experience with Hubspot or Salesforce (asset)
Experience with ChurnZero (asset)

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

What's in it for you?
Come live the Lightspeed experience...

Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
Genuine career opportunities in a company that's creating new jobs everyday;
Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

Lightspeed RSU program (we are all owners)
Unlimited paid time off policy
Flexible working policy
Health insurance
Health and wellness benefits
Possibility for transit fees to be covered
Paid leave assistance for new parents
Linkedin learning
Volunteer day

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day.

For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.

We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community.

The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.