Front Desk Agent/night Auditor - Brockville, Canada - Super 8 By Wyndham Brockville

Description

Job Overview:
We are seeking a reliable and friendly Front Desk Clerk/Night Auditor to join our team.

As a Front Desk Clerk/Night Auditor, you will be responsible for providing exceptional customer service to our guests and ensuring the smooth operation of the front desk during the night shift.

Duties:

• Greet guests in a warm and welcoming manner
• Checkin and checkout guests efficiently and accurately
• Answer phone calls and respond to guest inquiries
• Assist guests with reservations, room changes, and other requests
• Process payments and maintain accurate records
• Handle guest complaints or concerns with professionalism and resolve issues promptly
• Maintain a clean and organized front desk area
• Complete night audit procedures, including balancing accounts and generating reports
• Monitor security cameras and report any suspicious activity

Skills:

• Previous experience working at the front desk of a hotel or similar establishment is preferred
• Excellent customer service skills with the ability to handle difficult situations calmly and effectively
• Proficient in using phone systems and demonstrating proper phone etiquette
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize tasks in a fastpaced environment
• Knowledge of hospitality industry practices and procedures
• Fluency in multiple languages is a plus

At our hotel, we value our employees and offer competitive benefits including:

• Competitive pay rates
• Opportunities for career advancement within the company
• Training and development programs to enhance your skills

Job Type:
Part-time


Pay:
$16.55-$22.65 per hour


Expected hours:
per week


Benefits:

• Company events
• Dental care
• Extended health care
• Onsite parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• Weekends as needed

Experience:

• Customer service: 1 year (preferred)

Work Location:
In person