Delivery Expert - Toronto, Canada - Mondelēz International

Mondelēz International

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You manage the in-house operations in the Mondelēz International Digital Services Center to ensure impeccable service delivery that satisfies service level agreements and meets productivity and efficiency targets, emphasizing timely, accurate and complete transaction handling and excellent customer care.

How you will contribute

You will manage the employee services community in the service center and onshore in countries and manage the relationships between delivery teams and internal customers.

To excel in this role, you will report on service-center performance and lead reviews with the functional leadership team and key stakeholders.

In addition, you will contribute to global service management agenda and integrate our global scale using simplified and standardized processes and technologies.

As part of this job, you will oversee the employee services center's annual budget; handle local change requests and follow the global employee services governance framework to keep local documentation updated and compliant; manage suppliers delivering services for the processes; and identify service improvements to continuously improve the quality of the service provided.

As a people leader, you will training employees and lead, coach, motivate, train and inspire direct reports to deliver the employee services agenda.

What you will bring
A desire to drive your future and accelerate your career.

You will bring experience and knowledge in:

Managing people and relating well with all center colleagues
Being a team player with demonstrated excellence in communication, interpersonal, and customer service skills
Managing a shared service or BPO delivery center regionally in a global organization
Managing vendor relationships
Project management with experience managing largescale projects
Data analysis with a focus on accuracy and attention to detail
Multitasking, problem solving and managing fluctuating workloads
Building relationships, motivating, educating, and mentoring
Taking initiative

What you need to know about this position:
This role is the Solution Delivery Expert STP in the Delivery team under Supplier Experience Tower.

The individual in this role will be the process and system expert in this area and will be responsible for launching projects and understanding and clarifying requirements.

The SDE will be responsible for having a globally streamlined Pay process in STP area and for ensuring all projects in their area are on track and delivering the benefits.

The role will also own the understanding the overall picture and the returns are monitored closely post Go live. The person is also expected to have external sensing of the latest in the market and see how Mondelez would be able to be in line with the same

What extra ingredients you will bring:

Deep techno-functional experience in SAP
MM/FI+CO / Treasury / Integrations & invoice automation tool
Readsoft, in particular
Ability to execute Mergers & Acquisitions & integrate systems with Mdlz landscape
Good knowledge of SCF processes & mapping of the process to Mdlz SAP environment.
Project Management in line with DevOps methodology
Business acumen & Stakeholder Management skills
Conceptual and analytical skills
Translation of business questions and requirements into technologybased solution
Strong focus in building cost effective innovations in solutions with emerging technology trends
Experience of agile approach and hands on technology trials

Job specific requirements:

Managing and delivering STP Projects/initiatives using DevOps and leverage ADF.
Key techno functional participant in S/4 HANA Back to Health activities.
Lead M&A in Pay space and manage key deliverables & stakeholders
Manage requirements from various countries/regions which need to be understood from all different angles like legal/tax/compliance angles apart from the relevance of the same to see whether it is a legitimate one
Own the relationship with the external vendors for Pay, this also includes quality assurance with MDLZ & External partners throughout the year.
Monitor critical KPIs and do relevant course corrections.
Partners with Towers and business stakeholders to understands the business requirements for implementation of STP projects/enhancements and translate them into technical requirements and design the same independently.
This role has a close connect with MDS Ops organization. It is expected that there will be key stakeholder management within the MDS Ops Organization as a part of this role.
Will liaise closely with the GSO and will be involved early from the solutioning phase.
Coordinates and aligns the plan & deliverables with crossfunctional dependencies with examples of master data (MDM), manufacturing, service operations etc.
Accountable for