Commercial Services Support Officer - Ottawa, Canada - Alterna

Alterna

Verified Company

Ottawa, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Scope of Position

The CSSO works with account management staff and the leadership team to provide effective service & fulfillment for Alterna's Commercial and SME/Community portfolio members.

The CSSO provides support in transaction and portfolio administrative matters to the account management staff.

Major Responsibilities

Respond to inquiries from clients/members.
Bring issues forward for improvement in service to customers and efficiencies in processes.
Organize, schedule and monitor activities to ensure a smooth workflow that promotes efficient member/client service, retention and problem resolution.
Loan disbursements of conventional & CMHCinsured mortgage loans, and construction/ progress draws.
Instruct solicitor or FCT and external property insurance consultant.
Review loan files to identify any special conditions as per the commitment letter and if applicable, per CMHC's special conditions.
Responsible for ensuring that all supporting documents and prefunding conditions have been received and satisfied prior to advancing funds.
Set up of all loan details onto Wealthview banking system from various sources, including commitment letter, CMHC special conditions, legal documents etc.
Calculation of interest adjustments, holdbacks, etc.
Posting of all loan disbursements, renewals and annual/interim credit reviews onto Wealthview banking system, ensures all advances balance and the reconciliation of any discrepancies.
Completion and final review of assigned files post funding, preparation of client welcome letter.
Obtain and review legal final document package as per mortgage Commitment and update system.
Ensure that our new membership and related credit approval and funding process adhere to legal/regulatory and AML requirements.
Provide statements for assumptions and discharges from mortgage system
Review and analyze annual insurance requirements.
Prepare discharge documents and other related security documents for signature.
Perform changes to loans and update Wealthview system appropriately.
Accountable to monitor and ensure followup action on upcoming and expired Insurance Policies and PPSA maturities in a support capacity to the account management team.
Manage the relationship with Banking Operations, Treasury, Wires, and Accounting/Finance departments to ensure a seamless "Service & Fulfillment" experience for members.
Accountable to monitor and ensure appropriate followup action on delinquencies and unauthorized overdrafts for the respective account management team.
Ensure all daily, weekly, monthly reporting is completed accurately and within committed time frames.
Liase with DICO, Internal and External Auditors
Manage and maintain all filing systems.
Credit Log Updates
Contact (annually) our approved solicitors for their excess professional liability insurance polices
Perform administrative functions such as placing supply order, calendar input, booking of facilities, etc. as needed
Complete special projects as assigned by management

Qualifications

Postsecondary education and/or equivalent work experience preferred
3+ years in a financial services capacity is preferred
Advanced MS Office skills with emphasis on Word and Excel
Strong communication skills, written and verbal including confident and assertive telephone manner
Demonstrated ability to work independently and in a team environment
Proven organizational skills and demonstrated ability to prioritize and multitask
Strong analytical personality

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has been the good in banking for over 110 years, and based on assets under management, is one of Canada's Top 10 credit unions (CCUA, Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Together, we have $10 billion in assets under management.

As the first full-service, member-owned co-operative financial institution outside Quebec, Alterna Savings shares its expertise with more than 185,000 members through a network of over 30 branches across Ontario, that includes partner Peterborough Community Savings; as well as call centre and digital channels.

Members and customers also benefit from an industry-leading online brokerage, investment management services, and have access to over 43,000 surcharge-free ATMs in North America with THE EXCHANGE Network in Canada and the All point Network in the US.

Working at Alterna
Alterna offers a fast-paced, impactful work experience in an organization that cares about doing good.

For over 110 years, Alterna has been creating financial services that transform lives for the better, all while giving back to our community.

We are incredibly proud of our corporate culture, where everyone works together towards a common goal, the financial wellbeing of our members and customers.

This commitment has earned us several prestigi