Claims Manager, Insurance - Toronto, Canada - Housing Services Corporation

Description

The Housing Services Corporation (HSC) is on a mission to build a strong, financially sustainable, affordable social housing sector in Ontario.

Created by the Province of Ontario in 2002, HSC works directly with municipalities and housing providers to deliver business services that help them achieve their goals.

We are currently recruiting for a Claims Manager to join our team.

Reporting to the Chief Operating Officer, the Claims Manager, Insurance & Risk will work alongside members of the HSC Insurance team to manage HSC's core group property and casualty insurance program for 700 Ontario social housing providers with assets of more than $43 billion.

This role is responsible for day-to-day operations and claims activity within the HSC Insurance Program.

They will need to ensure a successful response to insured claim events, overseeing client communication, implementing policies and procedures, and managing Third Party Service Providers as required.

Responsibilities:

• Implements, communicates, and manages policies and procedures to ensure successful response to insured events
• Represents HSC in the insurance claims relationship
• Attends property claim locations throughout the province as required, and supports housing providers throughout the claim process
• Manages third party service providers by communicating expectations, overseeing performance, and resolving issues
• Manages property claim subrogation and related service providers
• Acts in a claims oversight capacity and instructs independent adjusters as required
• Responsible for the review and administration of related claim payments against the program's Claims Trust Fund
• Review individual claims within the portfolio on a regular basis, ensuring accurate reserves and records are maintained
• Identify claims trends and recommend appropriate risk mitigation measures and opportunities within the portfolio

Desired Skills and Experience:

• Minimum 5 years of experience, with progressive management
• Preferred Certified Risk Manager (CRM) or Chartered Insurance Professional (CIP) designation
• Excellent knowledge of property insurance, including current market trends
• Experience in insurance claims processing and management
• Strong interpersonal, verbal and written communication and customer service skills
• A high level of professionalism and diplomacy in daytoday operations
• Ability to work well with colleagues, clients and vendors with mínimal supervision
• Effective time management skills and the ability to multitask
• Resultsdriven and possess strong organizational skills with a high attention to detail
• High degree of accountability and commitment, with a desire to strive for continuous improvement, both in professional development and improved business processes
• High level of computer literacy, including Microsoft Office, Outlook, Word, Excel, and PowerPoint

What We Offer:

• HSC provides a stable and rewarding environment for its employees in today's challenging markets
• Competitive salary with a defined benefit OMERS pension plan
• Generous benefit package
• A culture of comradery, where coworkers and management want you to be successful

Job Types:
Full-time, Permanent


Pay:
$70,000.00-$90,000.00 per year


Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Vision care
• Wellness program

Schedule:

• Monday to Friday

Work Location:
In person