Program Supervisor - Kawartha Lakes, Canada - City of Kawartha Lakes

City of Kawartha Lakes

Verified Company

Kawartha Lakes, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Job Brief:

This position is responsible for the implementation and oversight of homelessness prevention and homelessness response programs and services.

Employment Status:

Permanent Full time

Union:

NON-UNION

Open To:

Internal/External Applicant(s)

Closing Date:

12/12/23

Duration (if temporary):

N/A

When you come to work for the City of Kawartha Lakes, you are joining a community of municipal workers who take pride in knowing that every day you are having a positive impact in the community.

Our mission is to deliver the highest standards of municipal services while creating a healthy and sustainable future for all Kawartha Lakes' residents and businesses.

We work to our values of Accountability, Respect and Teamwork and we want you to
Jump In with us

We are an equal opportunity employer which values equity, diversity, and inclusion in the workplace.

We foster a safe and creative work environment, where training and skill development are prioritized, with opportunities and support for career advancement.

As a team member at the City of Kawartha Lakes, you may be entitled to the following:

flexible work hours, remote and hybrid working arrangements, OMERS pension (defined benefit), employer paid benefits package including short and long term disability income replacement, education reimbursement and other programs that foster innovation, leadership, and career advancement.

Salary $79,048 - $92,

Reports To Manager, Human Services (Housing)

Department Human Services

Location Lindsay, ON

Hours Full-time, 37.5 hours per week with core working hours between 8 am and 5 pm

Other Combination of general office environment and occasional off-site travel. Attend meetings, conferences and departmental emergency situations, which may be outside of normal business hours.

Summary

As a member of the leadership team:

Regularly develop improved methods, procedures, and techniques relating to programs that achieve effective and efficient operations and a high level of client service
Demonstrate leadership and coordination in assigning work activities as required, ensuring equipment and resources are sufficient to enable successful completion of assignments
Support, advise, supervise team members, providing feedback and or improvement opportunities
Research, quantify, facilitate and coordinate delivery of training needs to staff
Manage customer service concerns, investigating, problem solving and responding as appropriate with solutions
Procure services and goods related to areas of responsibility, including the authorization of time off requests, time worked and overtime costs
Contribute to the development of annual program needs
Manage stakeholder interactions in the supply and receipt of information, including the analysis and resolution of issues
Provide data to allow program reporting, decision making and evaluation
Complete research, analysis of industry trends, and best practices to remain knowledgeable and current in program area of responsibility
Create and maintain a cohesive team environment to support staff to achieve objectives and program outcomes
Responsible for the hiring, onboarding and supervision of staff in a unionized environment; Administer the terms of the applicable Collective Agreements, corporate policies, directives, expectations, in collaboration with City of Kawartha Lake's People Services; act as a Supervisor under the Occupational Health and Safety Act (OHSA)
Perform other related duties as assigned

Skills and Education Required

Postsecondary diploma in Social Services, Social Work, Substance Use Disorders, Mental Health or a related field as applicable to area of responsibility
Minimum of four (4) years of related progressive experience, preferably in a municipal environment
Direct service and supervisory experience in a unionized environment
Indepth knowledge of all provincial and municipal legislation, regulations, policies and procedures applicable to area of responsibility
Detailed knowledge of trends and issues related to area of responsibility
Demonstrated leadership and management skills at a level to ensure successful program and employee performance outcomes and management
Effective oral communication and strong interpersonal skills; excellent written communication skills; attention to detail, accuracy and followthrough
Demonstrated customer service skills at a level to develop and maintain cooperative and collaborative working relationships both within and outside the organization
Demonstrated timemanagement skills with the ability to prioritize workloads and meet deadlines with mínimal supervision
Demonstrated ability to exercise discretion and tact while maintaining a high degree of confidentiality at all times, complying with all applicable privacy legislation and policies and procedures
Understanding of and the ability to engage with people with a full ra