Customer Service Representative - Ottawa, Canada - Summit Marketing Solutions

Summit Marketing Solutions
Summit Marketing Solutions
Verified Company
Ottawa, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description
We are all about the customer experience and ensuring they are always cared for at all costs. We are on a mission to find individuals who can create and deliver fantastic customer experiences. Our business is about making customers happy. That's all we do.

Our Customer Service Representative team has helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

These exceptional customer experiences start with you


Customer Service Representative
Responsibilities:


  • Making the initial contact with consumers to schedule appointments and ensure all final questions are answered as clear and concise as possible before closing sales
  • Creating an environment that cares for the team's overall achievement and celebrates every successful milestone
  • Promoting an environment encompassing mutual respect and trust between the Customer Service Representative and Sales team and other departments
  • Assisting individuals in understanding our clients brand and selecting the right products, services, and best solutions to meet their personal needs and achieve sales goals
  • Responding to customer sales inquiries with compassion and active listening and select the best solution in an efficient manner
  • Identifying additional needs customers may have and help them to upgrade products, inform them of sales promotions, or additional services

Minimum Qualifications We Look Out For In A Customer Service Representative:

  • High School diploma or GED equivalency
  • Prior background in customer service, sales, retail, customer support, or other relevant fields are an added bonus
  • Strong customer service orientation
  • Ability to stay calm when customers are stressed or upset.
  • Charismatic, charming, and courteous demeanor with customers and fellow employees on the
  • Approachable and friendly with the ability to close any sale that presents itself

Salary:
$40,000.00-$45,000.00 per year


Benefits:


  • Company events
  • Employee assistance program
  • Onsite gym
  • Onsite parking

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekends as needed

Supplemental pay types:

  • Bonus pay
  • Commission pay
  • Signing bonus

Work Location:
In person
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