Bilingual Help Desk Analyst - Markham, Canada - Pet Valu

Pet Valu

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
Markham, Ontario

Job Description:

What is the role?

Must have the ability to handle challenging situations in a focused manner.

If you are passionate about technology and the role at hand with a flexible attitude and have the ability to continuously learn, foster teamwork, and actively contribute to the betterment of the team, this role is for you

What will you do?

Take calls from stores and Head Office users, trouble shooting, assisting or redirecting as necessary.
Logging calls received in the database and maintain problem reports.
Assist in POS procedure documentation.
Update relevant information in the helpdesk database.
Follow up with relevant users for updates on problems passed on to them.
Participate in maintenance of POS Test Scripts and Test Sets.
Participate in testing of new releases of inhouse developed software.
Troubleshooting and maintenance of PCs and POS hardware equipment.
Placing service calls with vendors and subsequent follow up to ensure satisfactory service.

What will you need to succeed?

Education and Experience

High School
Preferred: College diploma in technology or businessrelated field
Minimum 12 years' experience in customer support
Demonstrated experience troubleshooting hardware and software
Retail experience, preferably with a PointofSale system (POS) is an asset

Knowledge and Skills

Strong problem solving skills and aptitude is essential

- "Go-getter" attitude - along with total commitment to customer satisfaction

Experience with MS Office and a Windows 7/10 environment is desirable
Full training on our systems will be provided
Must be proficient in both French and English.

We are looking for someone who can roll with the punches and loves to immerse themselves in solving a diverse set of challenges - retail is never boring.

If you think you'd be a great fit to join our team we'd love to hear from you

CORPHIRE