Appliance Service Technician - Woodbridge, Canada - Kampen Appliance Service

Kampen Appliance Service

Verified Company

Woodbridge, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Appliance Service Technician

The Appliance Service Technician is responsible for providing courteous and professional technical service to Kampen's valued customers, diagnosing and repairing various premium household appliances while upholding the company's high standards for customer service excellence.

Main Responsibilities

Consult and diagnose premium residential appliances' malfunction in customer's homes and in shop as necessary
Repair premium residential appliances in customer's homes and in shop as necessary
Organize and maintain a clean and safe work environment in customers homes, following safety rules, polices and procedures
Trace electrical circuits, follow, diagrams and conduct tests to locate shorts and grounds
Provide customers with information regarding the operation and appliance maintenance ensuring customers fully understand the situation and are satisfied
Complete required written documentation for customers such as estimates (including recommendations on whether appliance repair or replacement is a better choice), invoices and purchase orders and collect payments
Proactively promote other services and programs to customers
Operate and maintain company vehicle along with managing the inventory of truck stock to ensure appropriate parts are available for services calls
Attend manufacturer training to keep up to date on new products
Meet or exceed all Kampen's "Customer Service Promise" performance standards.

Essential Requirements:

Minimum of 3 years of related experience (appliance experience preferred but not necessary)
Demonstrated technical expertise
Excellent customer service skills
Trouble shooting mindset
Detail oriented, diligent and organized
Ability to work independently and as a part of a team
High school diploma
Valid driver's licence and basic knowledge of the GTHA
Strong verbal and written communication skills

Assets:

G2 gas license (or willingness to be trained)
ODP (Ozone Depletion Prevention) Card

What Kampen Offers:

Excellent compensation package
Health and dental benefits
Company van and tools for services calls (Schedule is Monday
Friday, 8:00am
5:00 pm)
Progressive and positive working environment
Great working conditions in high end homes
Career development

- extensive training and support will be provided

Kampen is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Should you require accommodations during the recruitment and selection process, please notify GBC and we and Kampen will work with you to meet your needs.

About GBC HR

Job Types:
Full-time, Permanent

Pay:
From $70,000.00 per year

Benefits: