End User Support Specialist - Aurora, Canada - York Catholic District School Board

York Catholic District School Board

Verified Company

Aurora, Canada

5 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

YORK CATHOLIC DISTRICT SCHOOL BOARD
End User Support Specialist

Exempt Level 4 - $56, ,831 per annum

Start Date:
Immediate

Hours: 35 hours per week

Location: 320 Bloomington Road West, Aurora

Position Summary:

Under the direction of the Manager of Customer Service and Learning Technicians, the End User Support Specialist provides technical support to staff, students, and parents throughout the Board.

Major Responsibilities:

Provide remote and possible onsite technical assistance as well as simulate user problems to resolve operating difficulties.

Record, analyze, prioritize, escalate and track issues reported to the Call Centre and determine the most effective manner to solve issues.

Follow up with users to ensure the problem has been resolved.

Update the Issue Tracker System with appropriate entries of activities, and close tickets with resolutions upon timely completion of the job.

Review, recommend and develop coding and/or scripting efficiencies to automate the flow of data between systems and improve business processes.

Contribute, develop and make recommendations to update and improve end user information and support documents for distribution to staff as required.

Contribute, develop and make recommendations to update and improve the Call Centre Website.

Participate in end user training initiatives, both individually and as part of a team.

Work collaboratively with other IT department teams and school staff.

Work collaboratively with our SIS team to assist staff and parents with issues arising from our SIS product.

Qualifications and Experience:

Advanced College Diploma in Computer Technology or related field.

2 years previous experience in an information systems environment.

Skills and Competencies:

Excellent Global Competencies Skills - (Critical Thinking and Problem Solving, Innovation, Self-Directed Learning, Collaboration, Communication, Citizenship).

Superb organizational and time management skills.

Ability to analyze and diagnose problems with software and hardware.

Outstanding customer service and teamwork skills.

Coding and/or Scripting experience with Java, JavaScript, VB, C#, Bootstrap, HTML an asset.

Knowledge in Active Directory and Microsoft Azure is considered an asset.

Commitment to Equity

YCDSB is an equal opportunity employer committed to providing an environment of diversity and employment equity and is dedicated to creating a workplace culture of inclusiveness that reflects the diverse communities that we serve.

We are proud to have built a culture that thrives on idea-sharing and collaboration, always finding ways to continue to create a warm, welcoming and inclusive work environment.

We are committed to being an equitable employer, providing an inclusive environment for a diverse workforce, including but not limited to, women, persons with visible and invisible disabilities, Indigenous persons, and ethnic visible minorities.

Accessibility

Enhanced Police Information Check (E-PIC)

Mission Statement

Guided by Gospel Values and Catholic Virtues, in partnership with home and Church, we educate and inspire all students to reach their full potential in a safe and caring environment.

Vision Statement

Our students will become creative and critical thinkers who integrate Catholic Values into their daily lives, as socially responsible global citizens.

Catholic Education Centre

320 Bloomington Road West, Aurora, Ontario L4G 0M

Frank Alexander Domenic Scuglia

Chair of the Board Director of Education