Front Desk Associate - Vernon, Canada - Planet Fitness

Planet Fitness

Verified Company

Vernon, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Front Desk Associate:

Vernon, BC

Essential Duties and Responsibilities:

Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
Anticipate member's needs, respond promptly and acknowledge all members
Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
Utilize strong communication and problemsolving skills to effectively resolve customer concerns, ensuring a pleasant experience.
Ability to maintain the cleanliness of the club for up to 50% of the shift.
Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fastpaced retail environment.
Handson experience in accepting payments from customers and give change and receipts.
Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customerfriendly way

Minimum Skills

Ability to manage multiple responsibilities
Solid work ethic with strong decisionmaking, problem resolution skills
Selfstarter who takes initiative with mínimal direction and supervision
Comfortable working a flexible rotating schedule
Superior customer service skills, preferably in the fitness industry.
Hard working, enthusiastic and energetic

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Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

18 years old or older
A High School Diploma Or Equivalent required
Six months face to face customer service experience in a retail environment required or 1year Fitness experience preferred.

Hours _(Initial training hours may vary as well as when the needs of the facility change.)_**- Hours based on club needs.

Benefits

Competitive Salary
Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness_ (Applicable for Full Time positions)_
Paid Time Off benefits _(Applicable for Full Time positions)Planet Fitness is an Equal Opportunity Employer