Emergency Shelter Coordinator - Hope, Canada - Hope & Area Transition Society

Hope & Area Transition Society

Verified Company

Hope, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Overview

Reporting to the Manager, Housing, the Coordinator, Emergency Shelter assists in the day-to-day management and operations of the Emergency Shelter and Extreme Weather Response programs.

The position is responsible for supervising program staff and coordinating program staff schedules to ensure appropriate coverage at all times.

The position coordinates and provides direct support to clients living in shelter with an emphasis on consistent, high-quality, trauma-informed services.

The Coordinator, Emergency Shelter supports the successful delivery of the emergency shelter programs to ensure that they add the highest possible value to the organization and community.

Responsibilities and Duties

Program Supervision:

Provides active leadership to the staff through supervision, training, and support in accordance with HATS' mission, principles and values
Assists the Manager, Housing with regular and ongoing supervision of program staff, including delegating tasks, following up on completion of tasks, coaching, and making decisions
Assists the Manager, Housing with the development, implementation, and analysis of emergency shelter program outcome measures and data collection processes
Assists the Manager, Housing as needed with the development and implementation of action plans, budgets, and training plans for the programs
Assists the Manager, Housing with program planning, policy development, oversight, evaluation, facility and technology management, and security
At the direction of the Manager, Housing Manager, takes responsibility on specific areas of program and facility management
Ensures that all services are confidential and no information is shared without consent

Program Operations:

Oversees daytoday direct service delivery in the emergency shelter programs
Ensures continual staffing of the facility by coordinating schedules of onsite, oncall, and relief shelter staff and related backup staff
Builds and maintains a positive and trusting relationship with clients by being available and approachable, and by listening and responding to clients' questions and concerns in a timely manner
Manages shelter waitlist and coordinate room turnovers and new client intakes
Provides general crisis intervention, information, support, and referrals as well as service coordination
Ensures all client files and documentation of services are maintained according to policies and procedures
Maintains a healthy, sanitary, and organized physical environment for staff and residents
Organizes and manages inventory supplies and program materials
Coordinates with the Manager, Housing to ensure shelter maintenance and security concerns are addressed in a timely manner
Communicate and coordinate programming to build community and support clients
Ensures the safety and wellbeing of shelter clients and staff
Ensure compliance with the organization's policies and procedures
Provides coverage for frontline staff in cases where other staffing options are not available

Financial Supervision:

Assists the Manager, Housing to ensure the emergency shelter programs align and remain within budget
Assists the Manager, Housing with the submission of reports and information as needed for reporting to funders and senior leadership

Human Resources:

Assists the Manager, Housing with supervision, training, evaluation, and development of the emergency shelter staff
Coordinates and supports training for all emergency shelter staff
Manages scheduling as required; ensures all shifts are appropriately staffed and no overtime is accrued without prior approval; monitors staff attendance
Attends required staff meetings and other related meetings within the community and regionally

Qualifications & Skills

Postsecondary diploma (1 to 3 years) in social work or a related field
1 to 3 years of experience in social work/housing management, including at least one year at a supervisory level
Nonprofit experience is preferred
Excellent knowledge and experience in the provision of housing support services
Knowledge of community resources in the Hope and surrounding area, including the Fraser Valley, is an asset
Knowledge of the impact of homelessness, substance use, abuse and/or violence on diverse communities
Strong interpersonal and communication skills with the ability to professionally connect with and influence a diverse group of individuals
Strong leadership skills with the ability to lead projects and work with diverse individuals to identify issues, design solutions, and evaluate results
Willingness to work flexible hours is required
Valid BC driver's license and access to a reliable vehicle is required OR Class 5 driver's license
Satisfactory completion of a criminal records check with vulnerable populations is required
An equivalent combination of education, training and experience will be considered

Job Types:
F