Customer Service Representative - Oshawa, Canada - Durham Medical
2 weeks ago
Description
Durham Medical is a family run business which is locally owned and operated and has been serving Durham Region for over 30 years.
Our strength is our experienced and knowledgeable staff, for the service that they provide our clients.
We continue to grow as a business and it is time to add another full time Customer Service Representative to our team.
General Duties:
- Represent Durham Medical in a professional and courteous manner.
- Exercise professionalism in communication, work attendance habits, and attire.
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
- Attend weekly staff meetings and training as required
- Contribute to continuous improvement of Durham Medical processes
Customer Service:
- Safely and efficiently assist clients in store and on the phone with their equipment or product purchases
- Process quotes, sales orders, deliveries, invoicing and third party billing
- Complete data entry of client information, details, and remarks as needed
- Receive client payment accurately and completely
- Assist clients with product fittings (compression stockings, braces, shoes, etc.)
- Schedule appointments with clients
- Arrange deliveries and pick up orders
- Restock showroom inventory
- Participate in yearly inventory counts
- Keep abreast of new company products and services.
Education
- Minimum High School Diploma or equivalent
- Relevant Post-Secondary education would be considered an asset
Skills
- Excellent Oral and Written Communication
- Strong Time Management and Problem-Solving Skills
- Proficient in Windows based computer programs
Abilities
- Work efficiently under pressure and within time restraints
- Ability to work with elderly and vulnerable clients by providing oneonone care and assistance
- Ability to organize and prioritize effectively
- Work well with others in a team environment
Experience
- 2 plus years in a Customer Service position
- Demonstrated knowledge of SAP, data entry, and Microsoft Office (Word, Excel, Outlook)
- Experience with corresponding/billing of Insurance companies, Ontario Disability Support Program and Department of Veterans Affairs would be considered and asset
- The following experience/knowledge as a Personal Support Worker (PSW) would be considered an _
asset_: - Measuring and or fitting clients for compression garments, wound care, ostomy,
- Mobility aids, accessible living and heath care related furniture
We strive to create an open, diverse, inclusive, and equal environment in which every team member has the opportunity to flourish.
Job Types:
Full-time, Permanent
Salary:
$19.00 per hour
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Oshawa, ON L1H 1C7: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 2 years (preferred)
Work Location:
In person
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