Manager, Market Development - Toronto, ON, Canada - Ignition

Description

Ignition is the world's first client engagement and commerce platform for the professional services industry, from proposal and payment automation solutions to a broader client engagement platform, to transform the way people do business together.

You can work from home, or a shared office. Internally, this role is known as the "Manager, Key Accounts Team."

The Ignition Key Accounts team helps accountants, bookkeepers and their clients transform the way they work together, and are responsible for driving Ignition's long-term revenue expansion and customer retention.

As a Manager, Key Accounts Team, you'll lead a team of Key Account Managers who own the core relationship with our customers at all post-sale stages of their journey.

You'll be helping your team meet their key responsibilities and goals while delivering delightful experiences for our customers and clients.

You'll work with the Managing Director, AMER to deliver regular KPI reporting to ensure your team's plan is being executed and the company's goals are being met.

You will dotted-line report into the Director of Key Accounts to address day-to-day operational work and provide actionable insights for your region's strategic plan and tactical execution.

You'll be responsible for owning the performance of your 5-7 person team and its KPIs.

You will proactively communicate with the Program Director & Managing Director, AMER, when certain activities are performing well and when activities aren't working and what is driving these variances.

Key Account Management Function
With a customer-centric mindset, your leadership will help your team:
Lean on these relationships for webinars, seasonal campaigns, and case studies.
Reporting to the Managing Director, AMER
Dotted-line relationship with Key Accounts Program Director to adopt new processes and define the local strategy.

Data-driven decision-making: Combines analytical skills and financial acumen to interpret data and make informed decisions that align with company objectives and customer needs.

Paid subscription to Headspace and LifeWorks EAP & Wellbeing Platform
~ Flexible working supported by work from office reimbursement and mobile allowance to allow you to set yourself up safely to work from home
~ Personal tax return assistance - after all, we are in the accounting business
~ Monthly social events

Ignition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.