Tier 1 Support Technician - Peterborough, Canada - Univerus

Univerus

Verified Company

Peterborough, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As a Tier 1 Support Technician, you will provide first-level technical support, troubleshoot and resolve IT-related issues, and ensure smooth operations of our systems and platforms.

This role requires excellent communication, technical aptitude, and exceptional customer service.

Role Details:

You will be responsible to:

Provide first-level support for IT-related issues, promptly and professionally.
Manage and prioritize support tickets using our ticketing system.
Create, modify, and disable user accounts for various systems (Office 365, Microsoft Azure, Jira).
Assist with software installations, upgrades, and troubleshooting.
Diagnose and resolve hardware issues for desktops, laptops, and peripherals.
Create and maintain accurate documentation of support procedures.
Assist in training new employees on IT systems and processes.
Stay updated with technology trends and participate in professional development activities.

Required Skills & Abilities:

Provide first-level support for IT-related issues, promptly and professionally.
Manage and prioritize support tickets using our ticketing system.
Create, modify, and disable user accounts for various systems (Office 365, Microsoft Azure, Jira).
Assist with software installations, upgrades, and troubleshooting.
Diagnose and resolve hardware issues for desktops, laptops, and peripherals.
Create and maintain accurate documentation of support procedures.
Assist in training new employees on IT systems and processes.
Stay updated with technology trends and participate in professional development activities.