Quality Coordinator - Toronto, Canada - Essilor

Essilor

Verified Company

Toronto, Canada

6 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Powering Vision

EssilorLuxottica Canada is an international company and the leading provider of eyeglass lenses in the world.

Our mission is improving lives by improving sight, and we work every day to bring good vision to the 4.5 billion people around the globe in need of visual correction.

Our products are worn by one billion people daily in 130 countries. EssilorLuxottica Canada employs more than 1,000 visionaries nationwide throughout its 30 locations.

Your mission

The Quality Coordinator is responsible for providing support to the laboratory and site's management team by identifying opportunities for achieving high levels of positive customer service, customer satisfaction and fulfillment chain quality: and by leading the quality efforts to achieve them.

This includes hands-on data analysis and reporting, as well as providing direction and leadership to site managers in this regard.

The Quality Coordinator will work with all levels of the management teams, stakeholders, sales representatives and customer service agents, including necessary interaction with regional sites leadership team.

Your main challenges

Coordinate the Quality documentation process in terms of creation, control, communication, training, compliance and maintenance.
Coordinate all aspects of quality pertaining to industrial policies of Essilor Canada relating to the regional entities;
Liaise between territory and national departments/leadership regarding quality & continuous improvement issues and programs.
Coordinate and follow the internal and external customer complaints.
Centralize & standardize the regional quality information.
Manage and consolidate the regional quality indicators linked to the National Quality KPI.
Perform trend analysis of data and indicators of laboratory performance.
Ensure the establishment and follow-up of performance indicators related to customer satisfaction and quality of products and services (dash boards, customer satisfaction surveys,);
In charge of Lab Performance reporting and analysis in terms of quality and customer satisfaction.
Define and ensure the deployment and follow-up on quality assurance plans of action, in cooperation with all fields of trade of the group, especially within the national and regional operation teams;
Assist in the development of improvement plans and their implementation.
Manage and perform Lab Quality audits (Optics & Cosmetics, E/M and process ).
Implementation and local follow-up locally of national and international Quality and Service Standards Referential.
Tools dissemination and optimisation (i.e. WIP Tool, Service Level dashboard ).
Ensure accuracy, integrity and standardization of results reporting across all the site.
Manage the validation of all launches of new products and promotions on Toronto Hub.

Act as the main point of contact for the Toronto Hub for any questions or support on the quality aspects.

Train the Laboratory managers and their employees on quality & problem-solving tools and good operating practices.

Profile:

Engineering Degree; or a suitable combination of education and experience.

Minimum of 3 years' experience in a similar position or in an industrial production environment;
Strong analytical skills with a high sense of observation and attention to detail;
Good industrial IT knowledge and in calculation technology;
Knowledge on the use of measuring instruments for lenses;
Knowledge of the Microsoft Office software;
Communication skills and e ase in communicating at all organisational levels ;
Work organisation and problem solving abilities;
Strong team spirit;
Bilingualism - French and English

Why work with us?

At EssilorLuxottica Canada, diversity is one of our most important values.

If you have any particular needs, don't hesitate to contact us and we will work with you at each step of the recruitment process to ensure that you feel at home.